Resource Scheduler – Cyber Delivery & Planning

LRQA; Birmingham; On-site; GBP 37,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Flexible working arrangements

Professional growth

Comprehensive benefits package

Job summary

LRQA is seeking a Resource Scheduler for its UK Cyber Operations team in Birmingham. The role coordinates skilled resources across client engagements, ensuring delivery readiness, accurate records and proactive escalation of scheduling risks.

You will work with Resource Management, Account Management, Delivery, Sales Verification, Finance, consultants and clients to support utilisation, order-book conversion and a consistent client experience.

Qualifications

• Previous experience in resource scheduling, project coordination, workforce planning or a comparable operational role.
• Strong organisation, prioritisation and time-management skills, with the ability to manage competing requests and deadlines.
• Strong written and verbal communication skills, with confidence working with clients and internal stakeholders.
• Ability to interpret resource requirements and match work to the appropriate skills and availability.
• Experience maintaining accurate records and handling confidential or commercially sensitive information.
• Good working knowledge of Microsoft Office.
• Experience using CRM, scheduling or resource-management systems.
• Knowledge of Universal Resource Scheduler or D365 is desirable.
• Experience within cybersecurity or professional services is desirable.
• A proactive, accurate and improvement-focused approach, with sound judgement and effective escalation skills.

Responsibilities

• Resource Scheduling and Delivery Readiness: Manage day-to-day resource scheduling across client engagements.
• Confirm the required skills, availability, location and client-specific requirements before allocating resources.
• Process resource allocation requests within agreed internal service levels and assign resources with the appropriate capability.
• Monitor project timelines, scheduled bookings and delivery readiness, escalating risks or constraints promptly.
• Coordinate required authorisations, purchase order information and supporting documentation before delivery starts.

Skills

Resource Scheduling

Project Coordination

Workforce Planning

Communication

Time Management

Attention to Detail

Escalation Skills

Stakeholder Management

Tools

CRM systems

D365

Microsoft Office

Job description

LRQA is seeking a Resource Scheduler for its UK Cyber Operations team in Birmingham. The role coordinates skilled resources across client engagements, ensuring delivery readiness, accurate records and proactive escalation of scheduling risks.

You will work with Resource Management, Account Management, Delivery, Sales Verification, Finance, consultants and clients to support utilisation, order-book conversion and a consistent client experience.