Resource Planning Scheduler — 8-Week Staffing Forecast

NHS National Services Scotland; Glasgow; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

35 days annual leave (rising to 41)

NHS pension scheme

Cycle to Work

Job summary

NHS 24 is seeking a Resource Planning Scheduler to support 8-week live window resource deployment across NHS 24 sites for 1000+ staff, ensuring shrinkage targets are not overutilised.

Based at Cardonald Regional Centre in Glasgow with hybrid working: three days in office per week, including Monday, you will work with Forecast & Planning Specialists and frontline teams to optimise schedules and service levels.

Qualifications

• Educated to SCQF Level 7 or equivalent.
• Experience in a Resource Planning role to support a contact centre.
• Strong PC literacy and use of Microsoft Office applications, especially Excel.
• Be highly organised, with a methodical approach to work independently and proactively, demonstrating good problem-solving skills.

Responsibilities

• Ensuring WFM system is accurate and up to date with resource information, highlighting any inaccuracies to Resource Planners.
• Ensure that all new staff are added to WFM and are assigned correct rotas, and arrange alignment to managers, based on percentage of “touch time” Ensure that everything is ready for go live.
• Monitor and audit Annual Leave thresholds to ensure that allowance is not exceeded and make recommendations for change in thresholds for future if Workforce Plan allows.
• Produce monthly reporting for managers to show leave entitlement to booked, taken and remaining for their staff to ensure all leave is utilised and avoid the need to carry over.
• Responsible for scheduling all shifts and exception codes and ensure that schedules are ran on Time and coordinate this in line with Planners forecast. Responsible for break and lunch optimisation
• Continually promote CRT and build relationships with Management and Frontline staff to educate on role purpose and work together with peers and colleagues from NHS 24 wide

Skills

Resource planning

SCQF Level 7

PC literacy

Organised

Education

SCQF Level 7 or equivalent

Tools

Microsoft Office

Excel

Job description

NHS 24 is seeking a Resource Planning Scheduler to support 8-week live window resource deployment across NHS 24 sites for 1000+ staff, ensuring shrinkage targets are not overutilised.

Based at Cardonald Regional Centre in Glasgow with hybrid working: three days in office per week, including Monday, you will work with Forecast & Planning Specialists and frontline teams to optimise schedules and service levels.