Resource planner (Home based)

People First; United Kingdom; Remote; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension up to 6%

Life assurance

25 days annual leave + bank holidays

Birthday day off

Discounted gym membership

Health cashback plan

Job summary

Health Partners is seeking a highly organised Resource Planner to optimise national service delivery. You will plan site visits, allocate resources via our scheduling portal, and provide strong customer support by phone and email.

The role requires GDPR compliance, excellent communication, and the ability to work remotely from the UK. You will liaise with customer coordinators to monitor schedules and prepare handovers to national screening staff, plus generate regular attendance reports and

Qualifications

• Requires excellent verbal and written communication skills.
• Ability to multitask and work under pressure.
• Proficiency in IT systems including Outlook, Word and Excel.

Responsibilities

• Plan and coordinate site visits and schedules on a national scale.
• Allocate resources (People and Equipment) via scheduling portal.
• Support customers by phone and email with visit planning.
• Liaise with customer coordinators; monitor schedule completion and escalate as needed.
• Prepare information for handover to national screening staff.
• Compile attendance and activity reports to meet client requirements.
• Assist with raising monthly invoice requisitions.

Skills

Organised

Proactive

Customer service

Remote work

GDPR compliance

Outlook

Word

Excel

Tools

Scheduling portal

Job description

At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.

Ref JOB7248

Role Outline

We are seeking a highly organised and proactive Resource Planner to join our team, responsible for ensuring efficient service delivery on a national scale by optimising resource allocation to meet customer needs. Working collaboratively, you will plan and coordinate site visits and schedules, allocate resources via our scheduling portal, and provide exceptional customer support via phone and email. You will liaise with customer coordinators to monitor schedule completion, escalating issues where necessary, and collate information for handover to national screening staff. This is an exciting opportunity to contribute to a dynamic team and deliver excellent customer service.

What you'll be doing:

• Working within a team to identify and plan efficient service delivery on a national scale, ensuring site visits and schedules are planned to optimal utilisation, in turn ensuring best value to our customer’s needs
• Allocation of resources (People and Equipment) within our team scheduling portal
• Supporting our customers via phone and email – planning site visits and preparation of visit schedules for our customers completion.
• Liaising with customer coordinators and their employees, monitoring the completion of schedules and escalating where those are not filling to expected levels.
• Collation of information for handover to our national screening staff
• Compilation of regular attendance & activity reports to meet client requirements
• Assist with raising monthly invoice requisitions

What we are looking for:

We are seeking a candidate who can confidently work remotely while adhering to GDPR guidelines and the company’s policies to ensure the protection of sensitive and personal information, in line with legal, regulatory, ethical, and best practice standards.

You should have excellent verbal and written communication skills, strong organisational abilities, and attention to detail. To multitask and work well under pressure is essential, as is proficiency in IT systems, including Outlook, Word, and Excel. Familiarity with Office 365 and experience working in an Occupational Health or similar environment would be advantageous. You should also demonstrate a proactive approach, the ability to use your initiative, and a commitment to maintaining confidentiality and professionalism.

This role requires exceptional customer service skills, as you will play a vital role in helping our clients achieve their goals, all while embodying the company’s CORE Values: Caring Matters, One Team, Great Relationships, and Excellence at All Times.

Hours

The role is full-time 37.5 hours per week, 7.5hours per day, where you will be expected to work during the core hours between 8.00am and 6.00pm Monday to Friday.

Location

Remote working from home within the UK

Remote Working Disclaimer

Please note we are only able to accept applications for those who reside in the UK for this remote vacancy.

Working overseas is not permitted and all applicants must ensure they are able to legally work and reside in the UK during standard working hours. Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.

This is a fully remote position, offering a set salary of £24,784.50K per annum.

Company Benefits

• Competitive annual salary dependent on qualifications and experience
• Contributory pension scheme up to 6%
• Life assurance
• Starting on 25 days annual leave plus bank holidays, increasing with length of service
• Have a day off for your Birthday (non-contractual benefit)
• Discounted gym membership
• Health cashback plan

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.

If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.