Resource Consultant

Allscreens Nationwide Ltd; Uxbridge; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Brook Street is seeking a Resourcing Consultant for the Central Resourcing team in the Uxbridge office. You will join a specialist team hiring for customer service and admin roles, with a focus on quality and speed in a high-volume environment.

The role is 37.5 hours weekly, permanent on-going with a temporary assignment of ~3 months, offered on a hybrid model (3 days in office, 2 from home after training). You will meet KPIs, work to deadlines, and maintain professional standards.

Qualifications

• Experience in a customer-focused role, face-to-face or telephone based.
• Strong organisational skills and ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills.
• Able to converse with candidates and colleagues by phone and email.
• Good attention to detail and a willingness to learn.

Responsibilities

• Discuss recruitment requirements with internal stakeholders and source suitable applicants.
• Make high-volume calls to candidates daily to meet KPIs.
• Conduct telephone screening for applicants in response to ads.
• Arrange ID validation calls in line with legislation and compliance.
• Record daily figures for reporting to the Resourcing Team Leader.
• Ensure compliance with company, client and legislative requirements.
• Maintain accurate data using company systems and legal standards.
• Keep information secure, including paper documents.
• Comply with Brook Street's ethics and standards of excellence.
• Promote Brook Street image through appearance and conduct.

Skills

Customer service

Telephone manner

Organised

KPIs

Targets

Deadlines

Communication

Attention to detail

Adaptable

Motivated

Personable

Professional

Travel to Uxbridge

Job description

Resourcing Consultant to join our Central Resourcing team based in our Uxbridge office. You will be a part of a wider team who specialise in recruiting for a variety of high-end clients which require staff in Customer Service and Administration.

The ideal candidate would be motivated to learn and grow professionally, have a good telephone manner, be organised and able to offer exceptional service to our customers.

37.5 hours per week, Monday to Friday 9am - 5:30pm.

Temporary on-going assignment, for approximately 3 months.

Your role as a PSR Resourcing Consultant will be to work as part of a team, under the supervision and direction of the Resourcing Team Leader, to work on a high volume of roles and deliver the candidates in the agreed upon timeframe. This role will suit somebody who is process driven and able to work to KPIs, targets and deadlines.

This role will offer a hybrid model with 3 days in the office and 2 from home, once full training has been completed and you are able to work confidently, independently.

Role Responsibilities:

• Working with internal stakeholders to discuss recruitment requirements and proactively source suitable applicants to meet client requirements
• Making high volume calls to candidates, on a daily basis, to meet KPIs
• Conducting telephone screening for applicants in response to advertising
• Arranging ID validation calls in line with legislation and compliance
• Record daily figures to be reported to the Resourcing Team Leader
• Ensure compliance with company, client and legislative requirements
• Maintain and control accurate data using legislative and company systems
• Ensure an effective and secure system for all information /data including paper-based documents
• Comply with the Company's Business Ethics and standards of excellence
• Promote Brook Streets image through appearance and conduct

Experience and skills required:

• Experience of working within a customer focused role either face to face or telephone based
• Must have excellent organisational skills and be able to work under pressure and to tight deadlines
• Must have fantastic communication skills both written and verbal
• Must be able to communicate with both candidates and the colleagues by telephone and email
• Must have great attention to detail
• Must be adaptable and willing to learn
• Must be driven and motivated
• Must always be extremely personable and professional
• Must be able to travel to the Uxbridge office, UB8 1AB

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.