Resource Co-ordinator

OneAdvanced; Birmingham; On-site; GBP 28,000 - 38,000; Full time

Job summary

OneAdvanced, a leading UK provider of business software, is seeking a Resource Coordinator to efficiently manage resource allocation and scheduling for service teams. This role involves optimizing service delivery while working closely with customer support and professional service teams. Candidates should possess strong communication skills, experience in similar roles, and a focus on operational efficiency.

Benefits

26 days annual leave plus public holidays

Free 24/7 advice and counselling

Performance bonus

5% matched pension contribution

Qualifications

• Experience working in a services function.
• Self-starter wanting autonomy.
• Confident in customer-facing situations.

Responsibilities

• Manage scheduling of the services teams for peak coverage.
• Track resource utilization and adjust allocations as necessary.
• Provide support in reporting on resource availability.

Skills

Strong communication skills

Resource utilization tracking

Project management

Education

Experience in a similar role

Tools

Open Air or similar project management software

Job description

Role Introduction

Ensures the efficient allocation and utilisation of resources across services. This position involves managing the scheduling, deployment and tracking of services teams, ensuring the right people are available at the right time to meet Customer needs. The resource co-ordinator will work closely with customer support and professional services teams to optimise service delivery and improve overall operational efficiency.

What You Will Do

• Co-ordinate and manage the scheduling of the services teams to ensure adequate coverage during peak times, holidays, and throughout regular operations.
• Monitor and track resource utilisation across various services channels adjusting allocation to meet changing demand and service level agreements.
• Schedule small orders, working directly with Customers and service teams
• Collaborate with Customer support and professional services teams to focus staffing needs based on Customer interaction volume and operational priorities.
• Track performance metrics and operational workflows, identifying opportunities to optimise resource management and improve efficiency.
• Provide support to leadership in reporting on resource availability, capacity, and team performance to ensure alignment with business objectives
• Act as a liaison between Customer services leadership, helping to address any resource related issues or challenges promptly

What You Will Have

• Experience working in a similar role within a services function
• Be a self starter who wants autonomy within their role
• Experience using Open Air or similar project management software would be advantageous
• Strong communication skills and have confidence being customer facing
• Digs deeply into Customer feedback and drives innovations that can enable the organisation to better meet Customer future needs
• Frequently adjusts approach to ensure Customer needs are met and to improve service
• Communicates delays or problems early so other can manage their own work schedules effectively
• Foresees and resolves potential bottlenecks and delays
• Consistently demonstrates strong judgement; may be sought out by others for expertise and guidance
• Takes smart, independent action in urgent and non-urgent situations, knows when to escalate
• Takes immediate, decisive, independent action to resolve issues or problems

What We Do For You

Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme– Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important

• Pension Scheme– Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most

Recognition – Highlighting and rewarding the great work our people do

• Performance & Talent– Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

Making a Difference – we provide opportunities to help our people make a difference to the causes they care about

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are

OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of workand, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here