Resort Guest Services Concierge

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Merlin Magic Pass

LEGO discount 40%

On-site retail/restaurant discounts 25

Merlin benefits page access

Training and development opportunities

More Merlin perks

Job summary

Merlin Entertainments is seeking a Leisure Operations Receptionist for Alton Towers Resort. You will welcome guests, handle admissions and payments, and provide information to ensure a memorable visit. The role supports multiple attractions and requires a guest-first mindset.

Flexibility is key, with availability across weekdays, weekends and bank holidays. Enjoy Merlin benefits, training and development opportunities, and discounts across our attractions and partners.

Qualifications

• Experience delivering excellent guest service in a fast-paced environment.
• Proactive, friendly and energetic approach to guest interactions.
• Able to handle cash transactions accurately and securely.
• Strong communication to share information across teams.

Responsibilities

• Welcoming guests and creating a friendly first impression at our Waterpark and Golf attractions.
• Providing exceptional customer service and assisting guests with enquiries.
• Handling admissions, bookings, payments, and cash transactions accurately.
• Managing key handling procedures and ensuring security processes are followed.
• Working closely with colleagues and other departments to ensure seamless guest journeys.
• Communicating important guest information to the relevant teams in a timely manner.
• Maintaining a clean, organised, and welcoming reception environment.
• Ensuring every guest leaves with a positive lasting impression.

Skills

Customer service

Hospitality

Cash handling

Communication

Teamwork

Job description

Merlin Entertainments is seeking a Leisure Operations Receptionist for Alton Towers Resort. You will welcome guests, handle admissions and payments, and provide information to ensure a memorable visit. The role supports multiple attractions and requires a guest-first mindset.

Flexibility is key, with availability across weekdays, weekends and bank holidays. Enjoy Merlin benefits, training and development opportunities, and discounts across our attractions and partners.