Residential Service Manager – Lead Teams & Safeguarding

Autism; Croydon; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Pension

Annual leave 33 days

Training

Discounts

Healthcare

Life Assurance

Flexible Benefits

Support

Mindfulness

Blue Light Card

Job summary

The National Autistic Society is seeking a Service Manager for St Edwards, Croydon. This full-time role drives operational excellence in service delivery, upholds safeguarding, and leads staff development and recruitment to build resilient teams.

You will oversee inspection readiness, risk management, and continuous improvement aligned with organisational priorities, with a focus on reflective practice and innovation.

Qualifications

• Strong leadership and people management skills.
• Experience developing teams and delivering staff coaching.
• Willingness to work towards QCF Level 5 or equivalent if not held.

Responsibilities

• Prepare services for inspection readiness and service redesign.
• Lead safeguarding and risk management processes.
• Lead and develop staff through regular supervisions, appraisals, coaching & mentoring.
• Manage recruitment, onboarding and retention strategies to build resilient teams.

Skills

Leadership

People management

Safeguarding

Staff development

Recruitment

Education

QCF Level 5 or equivalent

Job description

The National Autistic Society is seeking a Service Manager for St Edwards, Croydon. This full-time role drives operational excellence in service delivery, upholds safeguarding, and leads staff development and recruitment to build resilient teams.

You will oversee inspection readiness, risk management, and continuous improvement aligned with organisational priorities, with a focus on reflective practice and innovation.