Residential Service Manager — Lead, Develop & Elevate Care

Voyage Care; Gillingham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Stream pay access

Blue Light Card

24/7 doctor line

Cash plans

Enhanced retirement leave

Long service awards

Employee Assistance Programme

Training & career development

Job summary

Voyage Care in Medway is seeking a Registered Service Manager to lead the day-to-day operation of a residential service. You will ensure high standards of quality, compliance and person-centred support are consistently delivered.

This role suits an experienced Registered Manager or a capable Deputy/Service Manager ready to progress, with strong leadership, team development and change-management skills. Join a vibrant team and help grow occupancy and quality.

Qualifications

• Previous experience within a residential care management role.
• Experience supporting people with Learning Disabilities and Autism.
• Strong leadership and people management skills.
• Good knowledge of CQC regulations and quality standards.
• Experience driving service performance and quality improvement.
• Ability to develop, coach and motivate teams.
• Level 5 Diploma in Health & Social Care (or willingness to work towards).
• Previous Registered Manager experience.
• Experience as a Deputy Manager ready for progression.
• Experience supporting services through inspections.
• Understanding of Positive Behaviour Support.
• Experience of occupancy growth and service development.

Responsibilities

• Provide visible leadership and direction across the service.
• Coach, develop and inspire colleagues to raise standards.
• Embed accountability and ownership throughout the team.
• Drive service quality and continuous improvement.
• Ensure regulatory compliance with CQC and internal standards.
• Manage occupancy and support future growth.
• Foster a positive, high-performing team culture.
• Prepare the service for future inspections.
• Create an environment where colleagues and supported individuals thrive.

Skills

Leadership

People management

Regulatory knowledge

Quality improvement

Occupancy growth

Coaching

Positive Behaviour Support

Education

Level 5 Diploma in Health & Social Care

Job description

Voyage Care in Medway is seeking a Registered Service Manager to lead the day-to-day operation of a residential service. You will ensure high standards of quality, compliance and person-centred support are consistently delivered.

This role suits an experienced Registered Manager or a capable Deputy/Service Manager ready to progress, with strong leadership, team development and change-management skills. Join a vibrant team and help grow occupancy and quality.