Residential Scheme Manager

Onward; Stockport; On-site; GBP 15,000 - 20,000; Part time

Job summary

A residential services provider is seeking a Residential Scheme Manager to join their Specialist Living team. This part-time permanent position is site-based at Boundary Court in Cheadle. The role entails managing sheltered housing services for older tenants, ensuring compliance with health & safety regulations and maintaining excellent customer service. Candidates must live on-site in provided accommodation and hold a full UK driving licence. This position offers a competitive salary and numerous benefits, including generous annual leave and a pension scheme.

Benefits

Competitive salary

32 days annual leave plus bank holidays

Access to Pension scheme

Flexible working environment

Simply Health cash plan

Paid leave for absence

Training and qualifications support

Qualifications

• Experience working with older individuals in a service environment.
• Knowledge of building management and compliance requirements.
• Understanding of health and safety policies and risks.
• Ability to work independently and as part of a team.
• Excellent customer service and communication skills.
• Experience in proactively improving services and satisfaction.
• Intermediate IT skills in Microsoft Office.
• A satisfactory DBS reference is required.
• A full UK driving licence and car access is essential.
• Desirable knowledge of CQC requirements.
• Desirable certificates in Sheltered Housing.

Responsibilities

• Manage the day-to-day operations of the scheme.
• Provide excellent customer service to tenants.
• Report and manage repairs as required.
• Handle tenant emergencies in a professional manner.
• Ensure compliance with health and safety regulations.
• Coordinate with external contacts for service improvement.

Skills

Experience of working and dealing with older people in a service environment

Experience of building management and compliance requirements

Relevant knowledge of Health & Safety policies and risks

Ability to work on your own initiative as part of a dispersed team

Skilled communicator with excellent customer service skills

Experience of working proactively to improve services and customer satisfaction

IT Skills – Microsoft office up to an intermediate level

A satisfactory disclosure barring service (DBS) reference will be required

A full UK driving licence and access to your own car

Desirable - Knowledge of CQC requirements

Desirable - National Wardens Certificate / Sheltered Housing Certificate or equivalent

Job description

Benefits

• We offer a competitive salary of £15,742.86 per annum (equivalent to £27,550 FTE) / £15.14 hourly.
• 32 days annual leave plus bank holidays a total of 40 days paid per annum which is equivalent to 8 weeks.
• Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
• Opportunity to further increase annual leave with service or though the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%)
• A great flexible working environment, with a range of family friendly policies
• Simply Health cash plan with financial benefits and the option to extend to your family.
  Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.

About the role

We are looking for a Residential Scheme Manager to join our Specialist Living team on a part‑time permanent basis. This role is site based at Boundary Court in Cheadle. The successful candidate must be willing/able to live on site in accommodation provided. The flat is provided rent free but the successful candidate will be responsible for paying the usual energy bills and council tax.

A driving licence will be required for this role as our Scheme managers travel to our other schemes on an ad hoc basis and you will attend the office as and when required.

The purpose of this role is to provide intensive housing and building management services, at Onward sheltered housing schemes enabling tenants to live confidently and independently in their own homes and ensuring Onward meet its health & safety and compliance requirements.

You’ll be responsible for the day-to-day management of the scheme, providing excellent customer service which meets and exceeds expectations, including reporting repairs. The successful candidate will participate in Partnership working, liaising with various external contacts to develop process and communication across the board to maintain collaborative working.

Provide each tenants with an agreed level of intensive housing management, responding to any tenant emergencies in a professional and proactive manner.

You will ensure that each Sheltered Housing scheme meets the regulatory standards for all H&S compliance requirements and reduce risk to ensure security of the building.

Skills/Experience

• Experience of working and dealing with older people in a service environment.
• Experience of building management and compliance requirements
• Relevant knowledge of Health & Safety polices and risks
• Ability to work on your own initiative as part of a dispersed team.
• Skilled communicator with excellent customer service skills.
• Experience of working proactively to improve services and customer satisfaction
• IT Skills – Microsoft office up to an intermediate level.
• A satisfactory disclosure barring service (DBS) reference will be required.
• A full UK driving licence and access to your own car
• Desirable - Knowledge of CQC requirements
• Desirable - National Wardens Certificate / Sheltered Housing Certificate or equivalent