Residential Property Retention Specialist

mearsgroup; Basingstoke; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Employee Assistance Programme

Cycle to Work Scheme

Pension contribution

Life Assurance (2x salary)

Company car allowance

Job summary

Mears Group is seeking a Retention Advisor in Basingstoke to manage landlord relationships, lease renewals and retention negotiations within our residential portfolio. The role focuses on rent reviews, property assessments and data accuracy, driving high-quality housing services.

You will work Monday to Friday, 37.5 hours, in a permanent full-time position, with opportunities to expand experience across housing operations and portfolio management.

Qualifications

• Experience in similar duties; strong negotiation skills; customer service experience.
• Experience in residential lettings and housing environments.
• Background in housing, repairs, maintenance, lettings or social housing.
• Ability to work independently and manage a busy workload.
• Understanding lettings legislation including health and safety.
• Excellent communication and decisive decision-making.

Responsibilities

• Manage rent reviews, lease renewals and retention negotiations with landlords and agents.
• Review proposed rents against market values and make recommendations.
• Assess properties based on condition, compliance and demand.
• Build relationships with landlords, agents and partners.
• Maintain accurate records and support allocation decisions.
• Collaborate with teams across property, repairs and operations.
• Support service improvement initiatives across the business.

Skills

Negotiation skills

Customer service

Residential lettings

Job description

Mears Group is seeking a Retention Advisor in Basingstoke to manage landlord relationships, lease renewals and retention negotiations within our residential portfolio. The role focuses on rent reviews, property assessments and data accuracy, driving high-quality housing services.

You will work Monday to Friday, 37.5 hours, in a permanent full-time position, with opportunities to expand experience across housing operations and portfolio management.