Residential Property Retention Specialist

Mears Group; Basingstoke; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Annual leave 25d

Family friendly policies

Employee Assistance Programme

Mears Rewards discounts

Annual Fun Day

Volunteering leave

Cycle to Work

Job summary

Mears Group in Basingstoke is seeking a Retention Advisor to manage landlord relationships, lease renewals and retention negotiations across a portfolio of residential properties. The role focuses on maintaining accurate records and supporting housing operations.

The ideal candidate will bring experience in residential lettings, strong negotiation skills and a thorough understanding of lettings legislation, health and safety.

Qualifications

• Experience in similar duties
• Negotiation skills
• Experience of working in a customer service environment
• Experience of working in residential lettings property environment
• A background in housing, repairs and maintenance, lettings or social housing
• Experience of working independently
• Understanding current lettings legislation including health and safety
• Excellent communicator
• Decisive decision maker
• Ability to manage a busy workload with conflicting prioritise

Responsibilities

• Managing rent reviews, lease renewals and retention negotiations with landlords and managing agents
• Reviewing proposed rents against market rental values and making informed recommendations
• Assessing properties based on condition, compliance, value and customer demand
• Building and maintaining strong relationships with landlords, agents, contractors and other property partners
• Managing and reviewing a portfolio of residential properties throughout different stages of the property lifecycle
• Reviewing property requirements and applications to support effective allocation decisions
• Carrying out property and record audits to maintain accurate, compliant housing stock information
• Keeping clear and accurate records and providing regular updates and escalations
• Working collaboratively with colleagues across the wider property, repairs and operational teams
• Supporting wider projects and service improvements

Skills

Negotiation

Customer service

Residential lettings

Housing background

Independent work

Lettings legislation

Health and safety

Excellent communicator

Decision making

Workload management

Job description

Mears Group in Basingstoke is seeking a Retention Advisor to manage landlord relationships, lease renewals and retention negotiations across a portfolio of residential properties. The role focuses on maintaining accurate records and supporting housing operations.

The ideal candidate will bring experience in residential lettings, strong negotiation skills and a thorough understanding of lettings legislation, health and safety.