Residential Property Maintenance Coordinator

Dove & Hawk, incorporated; Ilford; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

20 days' annual leave + holidays

Birthday day off

4% employer pension

Private Healthcare

Employee Assistance Programme

£500 referral bonus

CPD/training

Clear progression opportunities

Job summary

Dove & Hawk Property Recruitment is seeking a Property Administrator in Ilford, East London, to support maintenance coordination for a portfolio of residential properties. The role focuses on calls, repairs, and smooth operation of repairs from initial contact through completion.

You will manage prioritisation, raise works orders, coordinate operatives and contractors, and update tenants and landlords to ensure targets are met, with a salary of £28,000–£32,000 DOE and office hours Mon-Fri.

Qualifications

• Proven experience in repairs/works coordination or property administration.
• Professional telephone manner and ability to handle upset callers.
• Strong organisational and coordination skills.
• Experience with housing management systems (Active H, Xero) is a plus.
• Ideally within 45-minute commute of Ilford office.

Responsibilities

• Answering calls as first contact for maintenance queries.
• Handling maintenance issues professionally.
• Troubleshooting with callers to identify issues and whether a site visit is needed.
• Assessing and prioritising reported maintenance issues and grading by priority levels.
• Raising complete and accurate works orders.
• Allocating maintenance works to in-house operatives and external contractors.
• Coordinating and chasing maintenance operatives to meet timescales.
• Taking ownership of live jobs and keeping them on track to target.
• Following up with tenants to provide updates on progress.
• Keeping landlords and relevant staff updated as required.
• Identifying potential complaints and escalating to the Property Services Manager.

Skills

Repairs coordination

Telephone etiquette

Organizational skills

Attention to detail

Multitasking

Tools

Active H

Xero

Job description

Dove & Hawk Property Recruitment is seeking a Property Administrator in Ilford, East London, to support maintenance coordination for a portfolio of residential properties. The role focuses on calls, repairs, and smooth operation of repairs from initial contact through completion.

You will manage prioritisation, raise works orders, coordinate operatives and contractors, and update tenants and landlords to ensure targets are met, with a salary of £28,000–£32,000 DOE and office hours Mon-Fri.