Property Maintenance & Compliance Coordinator

Monsoon Group Limited; Greater London; On-site; GBP 17,000 - 18,000; Full time

Job summary

Monsoon Group Limited is seeking a Maintenance Administrator/Coordinator to join our busy property management team in London. The role focuses on coordinating maintenance, supporting tenants and landlords, and liaising with contractors to keep properties compliant.

You will manage maintenance diaries, arrange access, obtain quotations, monitor works, and maintain accurate records in our database. A strong organisational ability, clear communication, and IT literacy with MS Office are essential.

Qualifications

• Previous administration experience desirable.
• Experience within property management or maintenance coordination advantageous.
• GCSEs and A-Levels or equivalent qualifications are required.
• Experience dealing with customers, contractors or suppliers would be beneficial.
• Knowledge of property compliance, HMO, selective licence requirements or maintenance coordination would be an advantage, training may be provided.

Responsibilities

• Answer calls and respond to client, tenant and contractor enquiries.
• Manage the maintenance diary and coordinate appointments.
• Liaise with tenants regarding repairs and maintenance matters.
• Coordinate and monitor repairs from reporting through to completion.
• Liaise with builders, contractors and suppliers daily.
• Obtain and compare quotations for maintenance and building works.
• Work with landlords to agree quotations and arrange approved works.
• Monitor progress of contractors and ensure works meet standards and timescales.
• Maintain records of maintenance works, contractor details, quotations, receipts and invoices.
• Carry out regular property inspections and prepare detailed reports for owners.
• Manage move-in and move-out processes, including inventories and tenant documents.
• Register new tenants for applicable utility services.
• Enter/update property, tenant and contractor data in the database and software.
• Monitor property compliance certificates and licence expiry dates.
• Assist landlords and tenants with general property-management queries.
• Support finance team to process invoices and follow up on outstanding items.
• Provide general office administration support and cover colleagues when required.

Skills

IT literacy

Communication

Organised

Independent

Teamwork

Education

GCSEs and A-Levels

UK Driving License

Tools

Property-management software

Database software

Microsoft Word

Excel

Job description

Monsoon Group Limited is seeking a Maintenance Administrator/Coordinator to join our busy property management team in London. The role focuses on coordinating maintenance, supporting tenants and landlords, and liaising with contractors to keep properties compliant.

You will manage maintenance diaries, arrange access, obtain quotations, monitor works, and maintain accurate records in our database. A strong organisational ability, clear communication, and IT literacy with MS Office are essential.