Residential Life Team Leader

University of Leicester School of Business; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

The University of Leicester is seeking a Residential Life Team Leader to enhance the student experience in university-managed accommodations. The role involves leading a team of advisors, providing essential support, ensuring student wellbeing, and organizing community events, in a rewarding and dynamic environment.

Benefits

Competitive salary package

Excellent pension scheme

Generous annual leave allowance

Opportunities for career development

Qualifications

• Enthusiastic and supportive individual with a passion for student wellbeing.
• Ability to foster a welcoming environment and plan inclusive events.

Responsibilities

• Lead and supervise a team of Residential Advisors.
• Provide frontline support for student inquiries and incidents.
• Coordinate room allocations and support community-building activities.

Skills

Customer service

Leadership

Event planning

Job description

About The Role

At the University of Leicester, our students are at the heart of everything we do. As a Residential Life Team Leader, you will play a vital role in shaping their on-campus experience. Based within our Campus Services team, you will lead and supervise our team of Residential Advisors to ensure a consistent and high-quality level of support for students living in university-managed accommodation.

You will act as a key point of contact for residents, providing frontline support for enquiries, incidents, and feedback, while ensuring student wellbeing is prioritised and appropriate services are signposted. Your leadership will be essential in ensuring smooth operations during shifts, coordinating room allocations and arrivals, managing facilities queries, and supporting community-building activities.

In line with our commitment to delivering exceptional customer service, you'll also work closely with a range of internal and external stakeholders—from maintenance teams to hospitality and conferencing—to ensure our accommodation meets the highest standards.

This is more than a job; it’s an opportunity to directly enhance the student journey and help shape the kind of community our residents will remember for life.

About You

We are looking for enthusiastic individuals to join our Residential Life team who are here to make a difference to our students. Our team is on hand to support, guide, and signpost the University of Leicester students who live with us for up to 52 weeks of the year.

• Can you foster a welcoming environment during social events?
• Are you energetic in your approach to new challenges?
• Can you offer support and guidance to our Residential Advisor team?
• Do you think you would be able to plan, prepare, and execute diverse and inclusive events?
• Are you the supportive ear that our students require throughout their journey with us, from visiting our campus during Open Days, applying to live within our accommodation, to living with us?

If you answer yes, then please apply now. We look forward to welcoming you to our award-winning team!

Additional information

Please direct any informal queries to Meg Powers, Assistant Manager (Wellbeing & Engagement), at [e-mail].

The University of Leicester has been changing the world and people’s lives for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes our staff, current students, and thousands of Leicester graduates worldwide.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity, and inclusion into everything we do. This includes our core missions of teaching and research, as well as our support for staff, students, and the local community, guided by our values of Inspiring, Impactful, and Inclusive.

We’re committed to the wellbeing of all our staff and the sustainability of our environment, both on our campus and beyond. We offer a competitive salary package, excellent pension scheme, and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.