Residential Development Manager

JR United Kingdom; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading residential property services provider in the UK is seeking a Residential Development Manager in London. The ideal candidate will oversee property management, ensuring excellent service standards and maintaining effective communication with residents and contractors. This role requires at least 4 years of relevant experience, strong leadership skills, and knowledge of building safety legislation.

Benefits

25 days annual leave

Death in service cover of 2x annual salary

Childcare vouchers renewed every January

Long service awards after 10 years

Sick pay: 6 weeks after 6 months

Qualifications

• Residential experience preferred.
• At least 4 years' experience in a similar role.
• Up-to-date with all building legislation.

Responsibilities

• Ensure effective service levels and act as representative for customers.
• Conduct regular site inspections and oversee works.
• Manage performance, set guidelines, and oversee absences.

Skills

Leadership

Customer Service

Financial Management

Communication

Project Management

Education

ATPI qualification

Job description

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Job Title: Residential Development Manager

Working hours: Monday – Friday (9:00am – 5:00pm)

Location: TW12

Profile

Our client is the UK’s leading residential property services provider, managing over 330,000 homes across 5,800 developments in England, Wales, and Scotland. With more than 40 years of experience and a team of 3,300 employees, the company partners with developers, investors, freeholders, and over 1,600 Resident Management Companies to deliver expert management and customer service across the residential sector.

Responsibilities

• Ensure effective service levels and act as the representative towards customers, clients, and developers, ensuring all aspects of the development are fully presentable, serviced, and properly maintained.
• Maintain working relationships with the committee of any Residents Association / RMC, RTM.
• Attend meetings as appropriate and deliver ongoing training to support the team.
• Utilize internal and external methods and support channels effectively.
• Conduct regular reviews with direct reports, providing constructive feedback and coaching, ensuring KPIs and SLAs are met.
• Manage internal redecorations.
• Manage performance, set guidelines, oversee holiday and sickness absences, organize shift cover, and handle emergency cover as required.
• Control costs, review expenditure and accounts, set service charges, and present bi-monthly financial summaries.
• Hold proactive customer, contractor, and client meetings, ensuring issues are promptly addressed within agreed timeframes.
• Respond to complaints up to Stage 1, and collaborate with the Regional Manager on Stage 2 complaints.
• Review year-end accounts and monitor financials; report quarterly to the client.
• Conduct risk assessments, health and safety checks, and routine testing, ensuring concerns are addressed within deadlines.
• Supervise contractors and oversee works on and around the development.
• Maintain knowledge of High Building Safety legislation.
• Monitor works orders and ensure timely delivery.
• Work with the major works team on Section 20 consultations to expedite major works.
• Ensure reactive and planned works are completed to a high standard.
• Investigate and report all irregular incidents to the development manager.
• Provide responses to emergency queries outside normal hours, including attendance when necessary.
• Conduct regular site inspections and organize remedial actions, maintaining the building's fabric to high standards and achieving KPIs.

Development information

• Development comprises 375 units across 3 blocks.
• Service charge up to 1.3 million.
• Residents gym available.
• Residential experience preferred.
• At least 4 years’ experience in a similar role.
• Up-to-date with all building legislation and end-of-year accounts.

Ideal experience

• ATPI qualification preferred; if not, the client will provide training.
• Birthday off.
• 25 days annual leave.
• Death in service cover of 2x annual salary.
• Voluntary life insurance (2025).
• Childcare vouchers renewed every January.
• Long service awards after 10 years.
• Sick pay: 6 weeks after 6 months of employment, increasing to up to 12 weeks after 5 years.

If interested, please apply with your CV, and Niamh will be in touch.