Customer Service & Field Coordination Specialist

Countryside Partnerships PLC; Wolverhampton; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Bank Holidays

Pension with Legal & General (auto-enr

Volunteer days

Job summary

Vistry North Midlands in Wolverhampton is seeking a Customer Service Coordinator to join our team. You will liaise with customers, partners, technicians and subcontractors to close customer service cases within SLA and ensure timely snagging and defect resolution in new homes.

You will handle customer concerns by phone or email, schedule contractors, and support a collaborative, flexible-working environment with a strong emphasis on teamwork and delivering quality service.

Responsibilities

• Liaise with customers, partners, technicians and subcontractors to ensure completion of customer service cases within SLA.
• Deal with customer concerns received by telephone or email.
• Appoint contractors to deal with snagging or defects in our homes.

Job description

Vistry North Midlands in Wolverhampton is seeking a Customer Service Coordinator to join our team. You will liaise with customers, partners, technicians and subcontractors to close customer service cases within SLA and ensure timely snagging and defect resolution in new homes.

You will handle customer concerns by phone or email, schedule contractors, and support a collaborative, flexible-working environment with a strong emphasis on teamwork and delivering quality service.