Residential Customer Service & Scheduling Coordinator

Vistry Group PLC; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Up to 39 days annual leave inc. bankH

Enhanced maternity, paternity and adop

Pension salary sacrifice

Life assurance 4 x salary

Share save and share incentive schemes

Christmas company shutdown

Employee rewards portal

Job summary

Vistry Group PLC is recruiting a Customer Service Coordinator for its Solihull office. You will liaise with customers, partners, technicians and subcontractors to complete service cases efficiently and within SLA. The role supports flexible working while prioritising in-person collaboration when needed.

The ideal candidate has experience in fast-paced customer service, appointment coordination for technicians, and strong Microsoft Office skills. Health, pension and other benefits are provided.

Qualifications

• Previous experience working within a fast-paced customer service role.
• Proven experience in coordination of appointments and diary schedules for Technicians/Engineers.
• Excellent communications skills.
• Experience working for a residential house builder ideally within the customer facing environment.
• An understanding of building regulations and legal obligations.
• Good planning and organisation skills.
• Problem solving and decision-making abilities.
• A polite, tactful, and assertive attitude.
• Teamworking and collaboration skills.

Responsibilities

• Deal with customer service matters received by email or phone, addressing issues promptly and in line with SLA to ensure a positive journey.
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
• Follow up all outstanding remedial works and ensure works are completed within a 28-day period where possible.
• Deliver excellent customer service with empathy and understanding for customers.
• Communicate effectively with internal departments and build strong working relationships as part of the team.
• Carry out general administrative duties and keep the database up to date.

Skills

Customer service

Coordination of appointments

Diary management

Planning & organisation

Handling complaints

Communication skills

Teamwork

Calm under pressure

Problem solving

Tools

Microsoft Office

Excel

Outlook

Job description

Vistry Group PLC is recruiting a Customer Service Coordinator for its Solihull office. You will liaise with customers, partners, technicians and subcontractors to complete service cases efficiently and within SLA. The role supports flexible working while prioritising in-person collaboration when needed.

The ideal candidate has experience in fast-paced customer service, appointment coordination for technicians, and strong Microsoft Office skills. Health, pension and other benefits are provided.