Residential Aftercare Coordinator — Defects & Repairs

Confidential; Watford; In loco; GBP 32.000 - 39.000; Tempo pieno

Descrizione del lavoro

SME Residential Developer is seeking a Customer Care Coordinator in Watford to manage post-completion customer enquiries and coordinate defect resolution. You will communicate with residents and coordinate remedial works with contractors and internal teams.

You will support customers after handover, maintaining defect logs and ensuring timely progress on reported issues across multiple properties. A background in residential development is preferred.

Competenze

• Experience as a Customer Care Coordinator within residential development, housebuilding, construction aftercare.
• Demonstrate experience coordinating property defects and remedial works from initial customer report through to confirmed completion.
• Provide experience liaising directly with homeowners or residents regarding repairs, appointments, access arrangements and outstanding issues.
• Demonstrate experience coordinating subcontractors, trades and site teams to complete post-handover defect and customer care works.
• Provide experience maintaining accurate defect logs, customer correspondence and records across multiple properties and outstanding work items.
• Demonstrate experience handling customer complaints professionally while coordinating practical actions to resolve property‑related issues effectively.

Mansioni

• Coordinate customer service matters from initial notification through to satisfactory resolution.
• Manage customer enquiries and defects, recording issues accurately and keeping residents informed throughout the resolution process.
• Coordinate subcontractor appointments and remedial works, ensuring defects are progressed and completed within agreed timescales.
• Liaise with site teams, contractors and customers to arrange access and communicate planned repair appointments clearly.
• Maintain accurate customer care records, updating defect information, correspondence, appointments and completion status for each property.
• Monitor outstanding remedial works, following up contractors and escalating unresolved customer issues through internal channels.
• Support customers professionally following handover, providing clear information on defects, appointments and progress towards resolution.

Conoscenze

Customer care coordination

Residential development

Defect management

Stakeholder liaison

Record keeping

Strumenti

COINS

CRM systems

Descrizione del lavoro

SME Residential Developer is seeking a Customer Care Coordinator in Watford to manage post-completion customer enquiries and coordinate defect resolution. You will communicate with residents and coordinate remedial works with contractors and internal teams.

You will support customers after handover, maintaining defect logs and ensuring timely progress on reported issues across multiple properties. A background in residential development is preferred.