Resident Welfare Officer

Mears; Enfield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company seeks a Resident Welfare Officer to provide service-oriented support to vulnerable individuals. The role involves a mix of administrative and practical tasks, all while managing relationships with various services. Candidates should have strong organizational skills and a full UK driving license, as the position includes fieldwork with a company car.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience working with vulnerable individuals or in a housing/welfare support role.
• Strong communication and interpersonal skills.
• A proactive, compassionate, and empathetic approach to problem-solving.

Responsibilities

• Conducting face-to-face support sessions related to health, finance, and repairs.
• Keeping detailed records and managing a portfolio of properties.
• Overseeing maintenance and cleaning of properties.

Skills

Communication

Interpersonal Skills

Organisational Skills

Problem-Solving

Job description

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The Resident Welfare Officer role involves a mix of administrative, practical, and supportive tasks, primarily focused on helping service users with their housing and well-being needs. This position is very service-oriented, requiring strong organisation and communication skills. You’ll need the ability to balance administrative tasks with hands-on support.

This position is a fieldbased role, it does come with a Company Car to cover the required patch. Holding a full UK driving license is a requirement for this position.

What You’ll Be Doing:

• Conducting face-to-face support sessions, covering health, finance, repairs, and the move-on process.
• Identifying and reporting any safeguarding concerns.
• Keeping detailed records and reporting incidents as necessary.
• Managing your own diary efficiently and working independently.
• Overseeing a portfolio of properties, ensuring maintenance and repairs are reported and completed.
• Carrying out general cleans and ensuring quick turnaround of properties when service users move out.
• Checking completed maintenance work and planning further support needs.
• Assisting service users with appointments and other essential tasks.
• Arranging food parcels and other necessities.
• Maintaining strong working relationships with probation services, liaising with them at least weekly.

Role Criteria

• Experience working with vulnerable individuals or in a housing/welfare support role.
• Strong communication and interpersonal skills to communicate effectively with colleagues and clients both face-to-face and by phone/email
• Ability to manage multiple responsibilities while maintaining a high standard of service.
• A proactive, compassionate, and empathetic approach to problem-solving.
• Full UK driving license (company car provided!)
• Strong organisational skills and the ability to work independently.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more