Resident Support & Property Administrator

Dynamite Recruitment; Alton; On-site; GBP 18,000 - 26,000; Full time

Job summary

Dynamite Recruitment is seeking a customer-focused Property Administrator to support residents across a portfolio of independent living properties in Alton. You will help tenants maintain tenancies, resolve housing issues and provide guidance to live independently with support from partner organisations and internal teams.

Role involves assessing needs, managing cases, handling rent arrears and signposting services, while maintaining confidential records and reporting repairs.

Qualifications

• Experience in a customer-facing advisory, housing, property administration or support-based role.
• Excellent communication and relationship-building skills, with a patient, empathetic and professional approach.
• Strong organisational skills, with the ability to manage a varied workload and prioritise effectively.
• Confident handling of sensitive situations, resolving problems and maintaining accurate records.
• A full, clean driving licence and access to travel between sites is essential.

Responsibilities

• Provide housing-related advice and support, helping residents maintain their tenancies and live independently.
• Assess customer needs, manage cases and develop support plans with clear actions and outcomes.
• Assist with rent arrears, benefit claims, budgeting and signposting customers to relevant support services.
• Support the resolution of housing issues, including anti-social behaviour, safeguarding concerns and tenancy-related challenges.
• Maintain accurate customer records, complete risk assessments and ensure information is handled confidentially.
• Identify and report property repairs, maintenance issues and health and safety concerns.
• Build effective relationships with residents, colleagues and external agencies to deliver a high-quality service.

Skills

Customer-facing

Housing

Relationship-building

Driving licence

IT skills

Tools

Microsoft Word

Microsoft Excel

Job description

Dynamite Recruitment is seeking a customer-focused Property Administrator to support residents across a portfolio of independent living properties in Alton. You will help tenants maintain tenancies, resolve housing issues and provide guidance to live independently with support from partner organisations and internal teams.

Role involves assessing needs, managing cases, handling rent arrears and signposting services, while maintaining confidential records and reporting repairs.