Resident Services & Wellbeing Assistant

Orbit Group; Stratford-upon-Avon; On-site; GBP 21,000 - 26,000; Full time

Job summary

Orbit Group is seeking a customer-focused individual to join a small team at one of schemes in Southam. Working onsite, this is a customer facing role with excellent communication, attention to detail, to provide excellent service to our older and vulnerable customers.

You'll help us lead the way in lettings, safeguarding, tenancy management, and creating a welcoming community. A busy site with pace and high standards.

Qualifications

• Knowledge of issues faced by older people or vulnerable groups.
• ICT literacy: ability to email, print, complete online forms, and use in-house IT systems.
• Ability to communicate appropriately with internal and external people.
• Customer-focused mindset with ability to respond to needs and manage expectations.
• Ability to build and maintain professional relationships to ensure a great service experience.

Responsibilities

• Support the Scheme Manager in providing excellent service and ensuring a safe place for customers to live.
• Develop and maintain professional relationships with customers and leaseholders, ensuring adherence to conduct.
• Assist in all H+S requirements, following policy and procedure.
• Create a lively and vibrant environment to reduce social isolation.
• Monitor grounds/maintenance staff while onsite (internal and external teams).
• Assist in ensuring customer safety checks are completed daily/weekly/monthly within agreed timescales.

Skills

Older people issues

ICT proficiency

Professional language

Customer-focused service

Relationship building

Job description

Orbit Group is seeking a customer-focused individual to join a small team at one of schemes in Southam. Working onsite, this is a customer facing role with excellent communication, attention to detail, to provide excellent service to our older and vulnerable customers.

You'll help us lead the way in lettings, safeguarding, tenancy management, and creating a welcoming community. A busy site with pace and high standards.