Onsite Community Care & Lettings Assistant

Orbit Group; Southam CP; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Training opportunities

Job summary

Orbit Group in Southam seeks a customer-focused Later Living Scheme Assistant to join a small on-site team. You will support lettings, wellbeing and tenancy management, delivering a high standard of service to older and vulnerable residents.

The role requires excellent communication, ICT proficiency and the ability to handle multiple tasks at pace while maintaining strict safety and conduct standards.

Qualifications

• Experience with issues faced by older people or vulnerable groups.
• Ability to send emails, print letters, and complete online forms using ICT.
• Ability to communicate appropriately with internal and external people.
• Customer-focused mindset and ability to meet expectations.
• Ability to build professional relationships with customers and colleagues.
• CIH Level 2/3 or willingness to pursue a housing practice qualification.

Responsibilities

• Support the Scheme Manager in lettings, wellbeing, tenancy management, and safety.
• Develop relationships with customers and leaseholders and maintain professional boundaries.
• Assist in all H&S requirements following policies.
• Create a lively environment to reduce social isolation.
• Monitor grounds and maintenance staff onsite.
• Ensure customer safety checks are completed on schedule.

Skills

Excellent communication

Strong PC skills

Attention to detail

Customer service

ICT proficiency

Ability to handle older/vulnerable

Education

CIH Level 2/3 Housing Practice

Tools

In-house IT packages

Job description

Orbit Group in Southam seeks a customer-focused Later Living Scheme Assistant to join a small on-site team. You will support lettings, wellbeing and tenancy management, delivering a high standard of service to older and vulnerable residents.

The role requires excellent communication, ICT proficiency and the ability to handle multiple tasks at pace while maintaining strict safety and conduct standards.