Resident Services Officer – Hybrid, 20hrs/wk

LiveWest Homes Ltd; Torquay; Hybrid; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Hybrid working 2-3 days in the office

26 days leave + bank holidays

Option to purchase up to 5 extra days

Pension contributions up to 9%

Health benefits (cash plan)

Wellbeing & mental health support

Cycle to Work scheme

Volunteering days (up to 4)

Job summary

LiveWest Homes Ltd. is seeking a Customer Services Officer for our Supported Housing team in Torbay. You will be the welcoming, first point of contact, supporting residents with day-to-day enquiries and delivering a customer‑focused service.

This part-time role (20 hours per week) is based at the Torbay Foyer and includes flexible, collaborative work with a reception rota, rent administration support, and safeguarding responsibilities. A DBS check is required on appointment.

Qualifications

• Essential role requires understanding of residents with complex needs.
• Experience maintaining accurate records and handling information.
• Awareness of diversity when working with vulnerable people.
• Knowledge of standard office procedures and equipment.
• Good IT skills including Microsoft Office and strong record-keeping.
• Ability to organise and prioritise work and use initiative.
• Ability to assess challenging situations and find solutions.
• Good literacy and numeracy.

Responsibilities

• Provide warm, professional first contact for residents, visitors and callers.
• Support reception rota to ensure scheme coverage.
• Liaise with Customer Service Centre, contractors and Estate Officers for repairs and access.
• Assist with rent-related processes, including registering rents and accepting payments.
• Support lettings and allocations for properties within the scheme.
• Provide administrative support and maintain accurate records.
• Help ensure safeguarding responsibilities are met and raise concerns.
• Prepare minutes and assist with meetings.

Skills

Complex needs understanding

Accurate records

Diversity awareness

Office procedures

Microsoft Office

Record-keeping

Organisational skills

Initiative

Situational assessment

Literacy & numeracy

Education

NVQ Level 3

Job description

LiveWest Homes Ltd. is seeking a Customer Services Officer for our Supported Housing team in Torbay. You will be the welcoming, first point of contact, supporting residents with day-to-day enquiries and delivering a customer‑focused service.

This part-time role (20 hours per week) is based at the Torbay Foyer and includes flexible, collaborative work with a reception rota, rent administration support, and safeguarding responsibilities. A DBS check is required on appointment.