Part-Time Resident Services Coordinator

Livewest; Torquay; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Annual leave

Pension contributions

Health benefits

Learning & development

Cycle to work

Volunteer days

Job summary

LiveWest is seeking a Customer Services Officer for the Torbay Foyer's Supported Housing team. You will be the first point of contact for residents and visitors, delivering a welcoming, responsive housing management service. The role covers enquiries, rent processes, records, and coordinating with contractors across the scheme.

The position is part-time (20 hours/week) with a fixed pattern: Mon 9-5, Tue 9-5, Wed 9-12. DBS check is required before appointment.

Qualifications

• Understanding of people with complex needs.
• Experience of maintaining accurate records and handling relevant information.
• Awareness of diversity issues when working with vulnerable people.
• Knowledge of standard office procedures and equipment.
• Good IT skills, including Microsoft Office, and strong record‑keeping skills.
• Effective communication skills.
• Ability to organise and prioritise work and use your own initiative.
• Ability to assess challenging situations and help find solutions.
• A good level of literacy and numeracy.

Responsibilities

• Provide a warm and professional first point of contact for residents, visitors and callers, responding to routine housing and maintenance enquiries.
• Support the reception rota to ensure the scheme is always covered.
• Liaise with the Customer Service Centre, contractors and Estate Officers to ensure repairs and access arrangements are handled efficiently.
• Assist with rent‑related processes including registering rents, informing residents about charges and accepting payments.
• Support lettings and allocations for new and existing properties within the scheme.
• Provide administrative support including maintaining accurate records, producing basic written responses and collating information when needed.
• Help ensure safety and safeguarding responsibilities are met, raising concerns promptly.
• Maintain office supplies and assist with meetings, including preparing minutes.

Skills

Communication

Organization

Literacy & Numeracy

IT literacy

People with complex needs

Record-keeping

Diversity awareness

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

LiveWest is seeking a Customer Services Officer for the Torbay Foyer's Supported Housing team. You will be the first point of contact for residents and visitors, delivering a welcoming, responsive housing management service. The role covers enquiries, rent processes, records, and coordinating with contractors across the scheme.

The position is part-time (20 hours/week) with a fixed pattern: Mon 9-5, Tue 9-5, Wed 9-12. DBS check is required before appointment.