Part-Time Hybrid: Housing & Customer Support Officer

Folkestone and Hythe District Council; Folkestone; Ibrido; GBP 15.000 - 21.000; Part-time

Descrizione del lavoro

Folkestone & Hythe District Council is seeking a part-time Customer Support Officer to process housing register applications and assist in the customer reception area. The role is hybrid, requiring a minimum two days per week in the Civic Centre offices in Folkestone, with full training during onboarding.

You will handle enquiries, interpret information, and apply council procedures with attention to detail, offering excellent customer service while supporting residents across the district.

Competenze

• Experience processing housing register applications or similar
• Excellent attention to detail and high accuracy
• Ability to interpret information and apply procedures
• Strong organisational skills; manage competing priorities
• Confident communicating with customers and stakeholders
• Good IT skills; experience with databases and information systems
• Ability to work independently and in a team
• Commitment to delivering excellent customer service

Mansioni

• Process housing register applications accurately and within agreed timescales
• Assist in the customer reception area with a welcoming, professional service
• Respond to enquiries and help residents access council services
• Work with colleagues across the council to deliver timely, customer-focused support
• Maintain accurate records in information systems

Conoscenze

Attention to detail

Customer service

Organisational skills

Communication with customers

IT skills

Housing register processing experience

Independent and team work

Strumenti

Kent Homechoice back office platforms

Databases / information systems

Descrizione del lavoro

Folkestone & Hythe District Council is seeking a part-time Customer Support Officer to process housing register applications and assist in the customer reception area. The role is hybrid, requiring a minimum two days per week in the Civic Centre offices in Folkestone, with full training during onboarding.

You will handle enquiries, interpret information, and apply council procedures with attention to detail, offering excellent customer service while supporting residents across the district.