Resident Services & Hospitality Assistant

Housing 21; Duston; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Blue Light Card discount

holiday trade scheme

volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Nine-day fortnight

Job summary

Housing 21 is seeking a part-time team member to work under a zero-hour contract, delivering friendly food service and maintaining a clean, welcoming environment for residents. You will engage with older residents, manage payments, and support facility improvements while upholding safety standards.

The role emphasizes customer service, safeguarding awareness, and a collaborative approach with the catering team to enhance resident engagement and satisfaction.

Qualifications

• Experience in a customer facing environment.
• Good knowledge of older people and the issues pertaining to them.
• Sound knowledge of Health and Safety legislation.
• Experience in managing budgets.
• Knowledge of safeguarding vulnerable adults (desirable).
• Level 2 Food Safety Certificate (desirable).
• Willingness to work towards Level 2 Food Safety Certificate (if not held).

Responsibilities

• Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
• Keep facilities clean and presentable.
• Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements.
• Promote residents' engagement and use of facilities at the village, including hard to reach residents.
• Monitor and report any problems to Facilities lead.
• Process payments accurately and ensure accurate records are kept.

Skills

Customer service

Care for older people

Health and safety

Budget management

Safeguarding (desirable)

Education

Level 2 Food Safety Certificate (desirable)

Job description

Housing 21 is seeking a part-time team member to work under a zero-hour contract, delivering friendly food service and maintaining a clean, welcoming environment for residents. You will engage with older residents, manage payments, and support facility improvements while upholding safety standards.

The role emphasizes customer service, safeguarding awareness, and a collaborative approach with the catering team to enhance resident engagement and satisfaction.