Resident Services & Community Experience Host

Savills Company; Wembley; On-site; GBP 27,000 - 37,000; Full time

Job summary

Savills is seeking a Resident Services Assistant to provide on-site property management for a build-to-rent development in Wembley. You will deliver first-class customer service to residents and visitors, manage front-of-house operations, and coordinate events, admin, compliance, and communications.

Salary listed as £32,000 per year. Working hours are 40 hours on a rota basis, Monday to Sunday. The role emphasizes community building and a high standard of presentation and service.

Qualifications

• Strong customer service ethic and a proactive approach.
• Positive, can-do attitude with a practical mindset.
• Organised, meticulous and tenacious with good attention to detail.
• IT literate and comfortable with social media platforms.
• Excellent written and spoken etiquette.
• Experience in undertaking viewings would be an advantage.

Responsibilities

• Provide first-class customer service to residents and visitors.
• Quality control of amenity spaces and apartments, keeping them well presented.
• Organise and host monthly residents' events to enhance community feel.
• Engage with residents and facilitate resident-led events and meet‑and‑greets.
• Coordinate amenity space hiring and contractor appointments.
• Respond to rental enquiries, conduct tours/viewings, and process offers.

Skills

Customer service

Positive attitude

Organised

IT literate

Social media savvy

Decision making

Excellent communication

Job description

Savills is seeking a Resident Services Assistant to provide on-site property management for a build-to-rent development in Wembley. You will deliver first-class customer service to residents and visitors, manage front-of-house operations, and coordinate events, admin, compliance, and communications.

Salary listed as £32,000 per year. Working hours are 40 hours on a rota basis, Monday to Sunday. The role emphasizes community building and a high standard of presentation and service.