Resident Experience Coordinator

Cobalt Recruitment; Cardiff; On-site; GBP 22,000 - 26,000; Full time

Job summary

Cobalt Recruitment is seeking a on-site Resident Services Associate to join a Build to Rent operator delivering high-quality residential communities. The role covers front-of-house duties and broader resident services coordination to maintain a superior resident experience.

You will be the main contact for residents and visitors, ensuring smooth day-to-day operations, safety compliance, and timely responses to enquiries, with opportunities to support events and community initiatives.

Qualifications

• Previous experience in residential property or customer-facing property environments.
• Strong understanding of resident-facing service delivery.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Experience handling customer queries, complaints and issue resolution.
• Knowledge of health and safety procedures in residential or commercial settings.
• Strong administrative and organisational skills.
• Professional, approachable and service-oriented attitude.

Responsibilities

• Deliver an exceptional resident experience through proactive and professional customer service.
• Act as the first point of contact for resident enquiries, resolving issues efficiently and escalating where required.
• Support the day-to-day operation of the building, ensuring communal areas and resident facilities are maintained to a high standard.
• Build strong relationships with residents and contribute to a positive community atmosphere.
• Assist with resident onboarding, move-ins, move-outs and tenancy-related administration.
• Support property inspections, access arrangements, contractor management and maintenance coordination.
• Work with the wider property management and facilities teams to maintain service standards.
• Handle resident feedback and identify opportunities to improve service delivery.
• Promote health and safety compliance and create a welcoming environment for residents and visitors.
• Support resident events, engagement initiatives and community-building activities.

Skills

Customer service

Communication

Resident experience

Multitasking

Health & safety

Teamwork

Administrative skills

Job description

Cobalt Recruitment is seeking a on-site Resident Services Associate to join a Build to Rent operator delivering high-quality residential communities. The role covers front-of-house duties and broader resident services coordination to maintain a superior resident experience.

You will be the main contact for residents and visitors, ensuring smooth day-to-day operations, safety compliance, and timely responses to enquiries, with opportunities to support events and community initiatives.