Resident Services Associate

Cobalt Recruitment; Cardiff; On-site; GBP 22,000 - 26,000; Full time

Job summary

Cobalt Recruitment is seeking a on-site Resident Services Associate to join a Build to Rent operator delivering high-quality residential communities. The role covers front-of-house duties and broader resident services coordination to maintain a superior resident experience.

You will be the main contact for residents and visitors, ensuring smooth day-to-day operations, safety compliance, and timely responses to enquiries, with opportunities to support events and community initiatives.

Qualifications

• Previous experience in residential property or customer-facing property environments.
• Strong understanding of resident-facing service delivery.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Experience handling customer queries, complaints and issue resolution.
• Knowledge of health and safety procedures in residential or commercial settings.
• Strong administrative and organisational skills.
• Professional, approachable and service-oriented attitude.

Responsibilities

• Deliver an exceptional resident experience through proactive and professional customer service.
• Act as the first point of contact for resident enquiries, resolving issues efficiently and escalating where required.
• Support the day-to-day operation of the building, ensuring communal areas and resident facilities are maintained to a high standard.
• Build strong relationships with residents and contribute to a positive community atmosphere.
• Assist with resident onboarding, move-ins, move-outs and tenancy-related administration.
• Support property inspections, access arrangements, contractor management and maintenance coordination.
• Work with the wider property management and facilities teams to maintain service standards.
• Handle resident feedback and identify opportunities to improve service delivery.
• Promote health and safety compliance and create a welcoming environment for residents and visitors.
• Support resident events, engagement initiatives and community-building activities.

Skills

Customer service

Communication

Resident experience

Multitasking

Health & safety

Teamwork

Administrative skills

Job description

The Company

Our client is one of the UK's most established and respected Build to Rent operators, managing high-quality residential communities across the country. Their focus is on creating outstanding living environments where residents feel supported, valued, and proud to call home.

With a strong emphasis on customer service, community engagement, and operational excellence, they are committed to delivering a best-in-class rental experience throughout the resident journey.

The Role

As a Resident Services Associate, you will act as a key point of contact for residents, visitors, contractors, and prospective tenants. Working as part of the on-site management team, you will help ensure the smooth day-to-day operation of the building while delivering a consistently high standard of service.

This role combines front-of-house responsibilities with wider property and resident services support, making it ideal for someone who enjoys both customer interaction and the operational side of residential property management.

Key Responsibilities

• Deliver an exceptional resident experience through proactive and professional customer service.


• Act as the first point of contact for resident enquiries, resolving issues efficiently and escalating where required.


• Support the day-to-day operation of the building, ensuring communal areas and resident facilities are maintained to a high standard.


• Build strong relationships with residents and contribute to a positive community atmosphere.


• Assist with resident onboarding, move-ins, move-outs, and tenancy-related administration.


• Support property inspections, access arrangements, contractor management, and maintenance coordination.


• Work closely with the wider property management and facilities teams to ensure service standards are consistently achieved.


• Handle resident feedback and help identify opportunities to improve service delivery.


• Promote health and safety compliance and contribute to a safe, welcoming environment for all residents and visitors.


• Support resident events, engagement initiatives, and community-building activities.

About You

We are keen to speak with candidates who have experience within residential property, Build to Rent, PBSA, property management, lettings, estate management, hospitality-led residential environments, or customer-focused accommodation sectors.

Skills & Experience

• Previous experience within a residential property or customer-facing property environment.


• Strong understanding of resident or tenant-facing service delivery.


• Excellent communication and relationship-building skills.


• Ability to manage multiple priorities in a fast-paced operational environment.


• Experience handling customer queries, complaints, and issue resolution.


• Knowledge of health and safety procedures within a residential or commercial property setting.


• Strong administrative and organisational skills.


• Professional, approachable, and service-oriented attitude.


• Ability to work collaboratively as part of a wider site team.


• Experience within Build to Rent, PBSA, residential leasing, property management, estate management, or front-of-house property operations would be particularly advantageous.

Why Apply?

This is an opportunity to join a growing and highly regarded operator within one of the UK's most exciting residential sectors. You'll be part of a team that genuinely prioritises resident experience and offers excellent opportunities for professional development within property management.

Next Steps

Interviews will be taking place shortly, so early applications are encouraged.

Due to the volume of applications received, if you do not hear from us, please assume your application has been unsuccessful on this occasion.

If you require any adjustments or additional support during the recruitment process, please let your Cobalt consultant know