Public Service Customer Experience Advisor

West Northamptonshire Council; Northampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

West Northants Council is seeking a Customer Service Advisor to be at the heart of our services, helping residents, businesses and visitors access the support and information they need. Working within our Customer Services team, you’ll be one of the first points of contact for the Council, delivering excellent customer service across face‑to‑face, telephone and digital channels.

You’ll join a collaborative team, committed to THRIVE values, and contribute to continuous improvement while

Job description

West Northants Council is seeking a Customer Service Advisor to be at the heart of our services, helping residents, businesses and visitors access the support and information they need. Working within our Customer Services team, you’ll be one of the first points of contact for the Council, delivering excellent customer service across face‑to‑face, telephone and digital channels.

You’ll join a collaborative team, committed to THRIVE values, and contribute to continuous improvement while