Trainee Customer Advisor

West Northamptonshire Council; Daventry; On-site; GBP 18,000 - 24,000; Full time

Job summary

West Northants Council is recruiting a Trainee Customer Advisor. You will join a supportive team and build a career in customer services while gaining experience across council services. The role focuses on helping residents, businesses and communities through learning and development.

You’ll learn to assist customers across reception, contact centre and digital channels, with hands-on training and mentoring to build confidence and capability in delivering customer service.

Qualifications

• Good communication and eagerness to learn.
• Ability to work as part of a team and contribute to a positive customer experience.
• Attention to detail in handling records and data.

Responsibilities

• Provide advice, guidance and support to customers across council services.
• Assist with face-to-face, telephone, email and digital channel support.
• Maintain accurate customer records and learn to use council systems.
• Take ownership of customer enquiries within your knowledge level.

Skills

Communication skills

Teamwork

Attention to detail

Job description

The following content displays a map of the jobs location - Northampton, Daventry or Towcester

West Northamptonshire Council 2.41K subscribers

At West Northants Council, it’s about our people and the difference they make. As a Trainee Customer Advisor, you’ll be joining a supportive team where learning and development are at the heart of the role. This is an excellent opportunity for someone looking to build a career in customer services, gain valuable experience in local government and develop the skills needed to support our residents, businesses and communities.

Unlike our Customer Service Advisor roles, which require a broader level of experience and responsibility from day one, this trainee position is designed to help you build your knowledge and confidence through hands‑on experience, training and support. You'll learn about a wide range of Council services while developing the skills needed to deliver excellent customer service in a busy and rewarding environment.

What will you be doing?

You’ll learn how to provide advice, guidance and support to customers across a variety of Council services, helping residents access the information and assistance they need. Working within our One Stop Shop, reception and Contact Centre environments, you’ll support customers through face‑to‑face, telephone, email and digital channels while developing your understanding of how local government services operate.

As part of your development, you'll assist with administrative tasks, maintain accurate customer records and learn how to use a range of systems and applications to support service delivery. You'll be encouraged to take ownership of customer enquiries within your level of knowledge, building your confidence and capability while contributing to a customer‑first culture.

Working alongside experienced colleagues, you'll gain valuable insight into delivering customer excellence in often challenging circumstances, helping to ensure every customer receives a professional, helpful and positive experience.

About you

You’re enthusiastic, eager to learn and passionate about helping people. You have good communication skills, enjoy working as part of a team and take pride in providing a positive experience for customers. Whether through work, education or volunteering, you have developed an understanding of good customer service and are keen to build on this further.

You’ll be organised, willing to learn new systems and able to work accurately, paying close attention to detail. A positive attitude, strong work ethic and the ability to adapt to changing priorities will help you succeed in this role.

Most importantly, you’ll be motivated to develop your skills, contribute to your community and embody our THRIVE values in everything you do. This role offers a fantastic opportunity to start or continue your customer service career with a council that is committed to supporting your growth and development.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like‑minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us .

West Northants Council, where careers thrive.