Resident Services Advisor – Customer Information

Swindon Borough Council; Swindon; On-site; GBP 24,000 - 30,000; Full time

Job summary

Swindon Borough Council is seeking a customer information assistant to support residents in accessing council services. The role involves handling calls and emails, listening to customer needs and guiding them to self-serve where possible, with a focus on delivering high-quality information and friendly, professional service.

The position is a 12-month fixed-term contract, full-time at 37 hours per week, based in Swindon.

Job description

Swindon Borough Council is seeking a customer information assistant to support residents in accessing council services. The role involves handling calls and emails, listening to customer needs and guiding them to self-serve where possible, with a focus on delivering high-quality information and friendly, professional service.

The position is a 12-month fixed-term contract, full-time at 37 hours per week, based in Swindon.