Resident Manager

PropRec Search; Greater London; On-site; GBP 40,000 - 47,000; Full time

Benefits offered by this job

Discretionary annual bonus

Private medical insurance

Enhanced pension contribution

Gym and high street discounts

Job summary

A property management company is seeking an experienced Resident Service Manager for a new residential building in Leatherhead. In this full-time role, you will ensure residents have exceptional experiences and manage property inspections. Candidates should have strong customer service and communication skills, with a background in hospitality or residential buildings. Join a growing organization that offers competitive benefits, including a discretionary bonus and private medical insurance.

Qualifications

• Ideally ARLA qualified (desirable but not essential).
• Previous experience in hotels, hospitality, or residential management.
• Passion for building long-term relationships.

Responsibilities

• Act as the main contact for residents, ensuring a great experience.
• Perform viewings for prospective residents.
• Inspect properties to ensure excellent condition.

Skills

Exceptional customer service skills

Excellent communication and interpersonal skills

Resilient, able to work under pressure

Proactive and able to use your own initiative

Education

ARLA qualification

Job description

1 day ago Be among the first 25 applicants

This range is provided by PropRec Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are seeking an experienced Resident Service Manager to manage a residential development within the Leatherhead area. This is a single-site role working in a new residential building.

This is a full-time 40hr week position.

*Will include working alternative Saturdays*

What's in it for you as a Resident Service Manager?

• Opportunity to work in a brand-new luxury building.
• Great work location close to transport links.
• An opportunity to join a well-established business at an exciting period of growth.
• Discretionary annual bonus
• Private medical insurance.
• Season ticket loan.
• Enhanced 6% employer pension contribution
• Gym and high street discounts
• and much more!

Responsibilities as a Resident Service Manager:

• Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
• Make sure residents and potential residents have a great experience from their first inquiry to moving in.
• Perform viewings for perspective residents, showcasing the space and all the facilities included.
• Increase customer satisfaction on all platforms.
• Complete inventory checks before check-ins and after check-outs.
• Inspect occupied and vacant properties to ensure they are in excellent condition and report any issues.
• Manage the residents’ move out process.
• Attend resident events and help with the planning of these events.
• Help to create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
• Attain set targets regarding occupancy, revenue and pricing
• Assist team members with ad hoc duties as and when required.

Skills required as a Resident Service Manager:

• Ideally ARLA qualified (desirable but not essential)
• Exceptional customer service skills with a passion for building long-term working relationships.
• Excellent communication and interpersonal skills.
• Resilient, able to work under pressure.
• Proactive and able to use your own initiative.
• We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, serviced offices, and high-end fitness and leisure.

This Resident Service Manager role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you then apply today with a copy of your CV.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

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