Resident Liaison Specialist – Home & Community Projects

GoodPeople; Reading, Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Car allowance

Fuel allowance

Company pension

Job summary

GoodPeople is seeking a friendly, proactive Resident Liaison Officer to support residents across Reading, Surrey and South West London. You will coordinate communications between residents and site teams during planned works to homes and buildings.

The role emphasizes strong customer service, empathy and clear information delivery, with responsibilities including arranging access, handling inquiries and maintaining records while ensuring GDPR compliance.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build relationships with residents.

Responsibilities

• Act as the main point of contact between residents, contractors and the site management team.
• Build and maintain positive relationships with residents and address concerns.
• Arrange access to properties for surveys, inspections and planned works.
• Keep residents informed about project schedules and potential disruptions.
• Conduct resident visits before works and identify individual needs.
• Identify vulnerable residents and ensure appropriate support.
• Manage resident enquiries and complaints professionally.
• Prepare and distribute letters and notices.
• Maintain records of resident interactions, appointments and feedback.
• Conduct property condition surveys and photographic records when required.
• Coordinate resident meetings and community engagement initiatives.
• Carry out resident satisfaction surveys and assist with aftercare arrangements.
• Support monthly reports and GDPR compliance.
• Follow health and safety procedures on site.

Skills

Customer service

Communication

Organisation

Driving licence

Tools

Microsoft Office

Job description

GoodPeople is seeking a friendly, proactive Resident Liaison Officer to support residents across Reading, Surrey and South West London. You will coordinate communications between residents and site teams during planned works to homes and buildings.

The role emphasizes strong customer service, empathy and clear information delivery, with responsibilities including arranging access, handling inquiries and maintaining records while ensuring GDPR compliance.