Resident Liaison – Social Housing Roofing Programme (Eastbourne)

Build Recruitment; Eastbourne; Presencial; GBP 30.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Small company vehicle

Descripción de la vacante

Build Recruitment is seeking a Resident Liaison Officer for a social housing roofing programme in Eastbourne. You will be the key link between residents, site teams and the delivery team, ensuring residents are informed and supported throughout the works.

This role offers a salary of £30,000-£35,000, a small company vehicle, and a long-term contract. Strong communication, empathy and organisational skills are essential, along with a full UK driving licence.

Formación

• Experience as an RLO or in housing, customer service, or a community-facing role.
• Strong communication and people skills.
• Ability to handle sensitive or challenging situations.
• Good organisational and IT skills.
• Full UK Driving Licence (vehicle provided).

Responsabilidades

• Act as main point of contact for residents during roofing works.
• Explain project timelines, scaffolding needs, and potential disruption.
• Conduct home visits, drop-in sessions, and resident meetings.
• Provide additional support to vulnerable residents.
• Manage and resolve resident queries and complaints.
• Coordinate access and appointments with site managers and operatives.
• Maintain accurate communication and resident records.
• Carry out property visits to monitor progress and ensure respectful working practices.
• Promote positive relationships between residents, contractors and the client.
• Log resident interactions and concerns; track issues to ensure timely resolution.

Conocimientos

RLO experience

Customer service

Communication

Organisational skills

IT skills

Full UK Driving Licence

Descripción del empleo

Build Recruitment is seeking a Resident Liaison Officer for a social housing roofing programme in Eastbourne. You will be the key link between residents, site teams and the delivery team, ensuring residents are informed and supported throughout the works.

This role offers a salary of £30,000-£35,000, a small company vehicle, and a long-term contract. Strong communication, empathy and organisational skills are essential, along with a full UK driving licence.