Resident Liaison – Social Housing Refurbs (Temp-to-Perm)

Regen Solutions; Ware; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Temp-to-perm opportunity

Long-term work in Ware

Job summary

Regen Solutions in Ware is seeking a Resident Liaison Officer for a busy kitchen and bathroom refurbishment programme. This temp-to-perm role places you as the main contact between residents and the site team, ensuring smooth communication and excellent service during all phases of the works.

You will liaise with residents, manage appointments, update on timescales, and handle queries, while coordinating with site staff and maintaining records.

Qualifications

• Previous experience as a Resident Liaison Officer.
• Experience on social housing refurbishment projects, ideally kitchens and bathrooms.
• Excellent communication and customer service skills.
• Empathetic and professional approach when dealing with residents.
• Strong organisational and administrative skills.

Responsibilities

• Liaising with residents before, during and after works.
• Arrange and manage resident appointments and access.
• Keep residents updated on planned works and timescales.
• Handle resident queries, concerns and complaints professionally.
• Carry out pre- and post-works visits where required.
• Work closely with site managers, supervisors and operatives.
• Maintain accurate records and resident information.
• Ensure a high level of customer service throughout the project.

Skills

Resident liaison experience

Social housing refurbishment

Customer service

Communication skills

Organisational skills

Job description

Regen Solutions in Ware is seeking a Resident Liaison Officer for a busy kitchen and bathroom refurbishment programme. This temp-to-perm role places you as the main contact between residents and the site team, ensuring smooth communication and excellent service during all phases of the works.

You will liaise with residents, manage appointments, update on timescales, and handle queries, while coordinating with site staff and maintaining records.