Resident Liaison & Projects Coordinator

RG Setsquare; Borough of Rossendale; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Mileage expenses reimbursed

Immediate start

Project variety across FM works

Supportive team

Job summary

RG Setsquare is seeking an experienced Resident Liaison Officer to support facilities management and planned works across Rochdale, Oldham and Middleton. You will act as the main contact between residents, clients and site teams, ensuring clear communication and high customer satisfaction throughout project delivery.

The role requires excellent communication, strong organisational skills, and the ability to manage appointments, correspondence and databases.

Qualifications

• Experience in housing or facilities management customer liaison.
• Excellent communication and interpersonal skills.
• Strong administrative and organisational abilities.
• Experience managing appointments, correspondence and databases.

Responsibilities

• Act as the primary liaison between residents, clients, contractors and site teams.
• Build and maintain positive relationships with tenants and residents during works.
• Arrange and manage resident appointments for surveys, inspections and works.
• Provide regular updates to residents regarding schedules and changes.
• Prepare and distribute resident communications, including letters and notices.
• Handle resident queries, concerns and complaints promptly and professionally.
• Maintain accurate project records and databases.
• Update internal trackers and ensure timely information recording.
• Support site teams with access arrangements and resident engagement.
• Conduct home visits to discuss works and address concerns.
• Escalate issues to project managers and senior stakeholders.
• Ensure communications align with company procedures and customer service standards.
• Travel regularly across Rochdale, Oldham and Middleton.

Skills

Communication skills

Administrative skills

MS Office

Driving licence

Tools

Outlook

Word

Excel

Job description

RG Setsquare is seeking an experienced Resident Liaison Officer to support facilities management and planned works across Rochdale, Oldham and Middleton. You will act as the main contact between residents, clients and site teams, ensuring clear communication and high customer satisfaction throughout project delivery.

The role requires excellent communication, strong organisational skills, and the ability to manage appointments, correspondence and databases.