Resident Experience Liaison – London Housing Projects

RG Setsquare; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Vehicle provided

Job summary

RG Setsquare in London is seeking 2 Resident Liaison Officers to manage resident concerns during planned maintenance works for a London Housing Contractor. You will act as the main point of contact for residents across multiple boroughs and private housing clients, guiding them through project activities and schedules.

The role requires coordinating access, communicating safety protocols, supporting residents during disruptions, and providing clear feedback to site teams to ensure smooth project

Responsibilities

• Communication: Keeping residents informed about upcoming works, safety protocols, and schedule changes.
• Access Management: Scheduling and coordinating property visits and contractor access.
• Resident Care: Identifying vulnerabilities, resolving complaints, and supporting residents throughout projects.
• Reporting: Maintaining records of interactions and providing feedback to site teams.

Job description

RG Setsquare in London is seeking 2 Resident Liaison Officers to manage resident concerns during planned maintenance works for a London Housing Contractor. You will act as the main point of contact for residents across multiple boroughs and private housing clients, guiding them through project activities and schedules.

The role requires coordinating access, communicating safety protocols, supporting residents during disruptions, and providing clear feedback to site teams to ensure smooth project