Resident Liaison Officer: Spark Positive Housing Experience

Axis CLC Group; Thirsk; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Car allowance

Company vehicle / fuel card

Pension scheme and life assurance

23 days’ holiday + bank holidays

Perkbox discounts

Job summary

Axis CLC Group is recruiting a Resident Liaison Officer (RLO) to support a planned maintenance programme across North Yorkshire. The role is site-based with travel between residents' homes and project locations, ensuring a safe, considerate and well-coordinated service.

You will maintain strong resident engagement, manage access, and document needs and outcomes to support high levels of customer satisfaction and project performance.

Qualifications

• Experience in a resident liaison, customer service, housing, construction or community-facing role.
• Experience of dealing with complaints, concerns and sensitive situations.
• Experience of managing appointments, property access or customer communications.

Responsibilities

• Build and maintain positive relationships with residents as the primary contact throughout planned works.
• Deliver effective resident communication and engagement, updating on timelines and disruptions.
• Conduct pre-works visits, consultations and needs assessments to identify support requirements.
• Coordinate access arrangements and temporary relocations; support vulnerable residents.
• Promote health, safety and safeguarding during the programme.
• Liaise with site teams and residents and provide progress updates.

Skills

Resident liaison

Customer service

Housing experience

Construction knowledge

Record keeping

Communication

Flexibility

Driving licence

Job description

Axis CLC Group is recruiting a Resident Liaison Officer (RLO) to support a planned maintenance programme across North Yorkshire. The role is site-based with travel between residents' homes and project locations, ensuring a safe, considerate and well-coordinated service.

You will maintain strong resident engagement, manage access, and document needs and outcomes to support high levels of customer satisfaction and project performance.