Resident Liaison Officer

Recruit 4 Construction Ltd; Preston; Sur place; GBP 17 000 - 24 000; Plein temps

Résumé du poste

Recruit 4 Construction Ltd is seeking a Resident Liaison Officer to support residents across Preston and surrounding areas during a social housing refurbishment programme. You will explain upcoming works, book appointments, and manage access to sites, ensuring enquiries are resolved promptly.

The role requires experience in resident liaison or similar customer-facing work, with a background in social housing or construction preferred.

Qualifications

• Experience in resident or tenant liaison or similar customer-facing role.
• Background in social housing, housing management or construction preferred.
• Comfortable handling difficult conversations and managing appointments.

Responsabilités

• Explain upcoming works, book appointments and agree access arrangements.
• Keep residents updated when the programme changes and work with site teams to resolve access issues.
• Handle enquiries and complaints, follow up on agreed actions and escalate issues where needed.
• Keep the site database up to date and report recurring concerns at project meetings.

Connaissances

Resident liaison

Customer service

Communication

Outils

Excel

Database systems

Description du poste

Resident Liaison Officer | Preston and surrounding areas | £15 per hour PAYE

A kitchen or bathroom refit can turn someone's daily routine upside down. Recruit 4 Construction is looking for a Resident Liaison Officer who can keep residents informed, sort out access and deal with problems before they hold up the work.

You'll cover several sites on a social housing refurbishment programme, working directly with residents and site teams.

What you'll do

• Explain upcoming works, book appointments and agree access arrangements.
• Keep residents updated when the programme changes and work with site teams to resolve access issues.
• Handle enquiries and complaints, follow up on agreed actions and escalatate issues where needed.
• Keep the site database up to date and report recurring concerns at project meetings.

You'll need experience in resident or tenant liaison, or a similar customer-facing role. A background in social housing, housing management or construction is preferred. You'll be comfortable handling difficult conversations, managing appointments and using Excel and database systems.

A full UK driving licence and your own vehicle are essential. Some journeys between sites may take up to an hour. CSCS is prefered. Please list any Asbestos Awareness and Manual Handling certificates on your CV.

£15 per hour PAYE | 40 hours per week | Monday to Friday, 8.00am-4.30pm | 25p per mile for site travel | Five months initially, with potential for further work