Tenant Liaison Officer

Fawkes and Reece; Coventry; On-site; GBP 24,000 - 30,000; Full time

Job summary

Fawkes & Reece Group is recruiting a Resident Liaison Officer to work on a decarbonisation retrofit scheme in Coventry. You will build positive relationships with residents, provide information and support during refurbishment, and manage appointments.

The role requires a full driving licence and ideally a CSCS card. You will be the main contact for tenants, coordinate with housing associations, and help residents understand upcoming works and timelines.

Qualifications

• Experience in social housing or similar resident-facing roles.
• Full driving licence required.
• CSCS card preferred or held.

Responsibilities

• Develop positive relationships with residents to provide information and support during refurbishment, maintenance and major works.
• Book appointments and manage your own diary.
• Visit tenants to advise on when and what work is being carried out.
• Act as main point of contact and address tenants' questions or issues.
• Contact neighbourhood housing associations and build working relations.
• Visit empty houses being refurbished and advise on completion dates.
• Attend and chair tenant forum meetings to inform tenants about works.
• Monitor customer complaints and resolve potential issues.

Skills

Resident liaison

Customer service

Relationship building

Diary management

Education

CSCS Card

Job description

Reference: MASMRLO22n_1794570227
Posted: November 13, 2026

Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates.

My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to work on a decarbonisation retrofit scheme in Coventry.

As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

The successful candidate must be able to demonstrate a strong and stable career within Social Housing ideally working in a similar role as a Resident Liaison Officer previously.

You must also have a full driving licence and ideally hold a current CSCS Card.

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.