Resident Liaison Officer

RG Setsquare; Orpington; On-site; GBP 20,000 - 26,000; Full time

Job summary

RG Setsquare is seeking a Temporary Resident Liaison Officer in Orpington for holiday cover from 16 November 2026 to 4 December 2026. The role requires owning a vehicle and travel to Swanley and Sevenoaks areas where live properties and activity are concentrated.

Based in Orpington, you will manage resident communications, schedule and confirm appointments, support access arrangements and engage residents, while providing admin support to Customer Care and operations teams.

Qualifications

• Strong customer service background with excellent communication skills.
• Very good administrative skills and confidence using Microsoft Office packages.
• Experience dealing with customer enquiries, complaints and appointment management.
• Ability to manage multiple tasks and maintain accurate records.
• Comfortable working independently and supporting operational teams.
• Previous housing, construction, repairs, retrofit or resident liaison experience would be beneficial but is not essential.
• A full UK driving licence and access to a vehicle would be preferable due to travel across the local patch.

Responsibilities

• Managing resident communications and enquiries.
• Making and confirming appointments.
• Supporting access arrangements and resident engagement activities.
• Handling customer concerns and escalating issues where required.
• Providing administrative support to the Customer Care and operational teams.
• Maintaining customer records and updating relevant systems.

Skills

Customer service

Communication

Administrative tasks

Driving awareness

Tools

Microsoft Office

Job description

Resident Liaison Officer

£14.24 to £18.77 per hour

Orpington, Kent

We are looking for a temporary Resident Liaison Officer for holiday cover to start on 16th November 2026 until 4th December 2026. The successful candidate will need to have their own transport and be able to travel to the Swanley and Sevenoaks areas.

Based in Orpington, this role would be covering the Swanley and Sevenoaks areas as this is where the majority of the live properties and customer activity is based.

Duties:

• Managing resident communications and enquiries.
• Making and confirming appointments.
• Supporting access arrangements and resident engagement activities.
• Handling customer concerns and escalating issues where required.
• Providing administrative support to the Customer Care and operational teams.
• Maintaining customer records and updating relevant systems.

Desirable:

• Strong customer service background with excellent communication skills.
• Very good administrative skills and confidence using Microsoft Office packages.
• Experience dealing with customer enquiries, complaints and appointment management.
• Ability to manage multiple tasks and maintain accurate records.
• Comfortable working independently and supporting operational teams.
• Previous housing, construction, repairs, retrofit or resident liaison experience would be beneficial but is not essential.
• A full UK driving licence and access to a vehicle would be preferable due to travel across the local patch.

Due to the duration of the cover we are happy to consider either experienced Customer Liaison Officer or a strong customer service/administration professional who can quickly adapt and support the contract.