Resident Liaison Officer

Suffolk County Council; Lowestoft; On-site; GBP 30,000 - 32,000; Full time

Job summary

East Suffolk Council in Lowestoft is seeking a Resident Liaison Officer to support the Warm Homes Wave 3 delivery. You will be the main contact for residents, coordinate access, and work with contractors and retrofit assessors to deliver energy efficiency works while keeping thorough records.

Applicants should have customer-facing experience, strong communication, and good IT skills. A full UK driving licence is required and some flexibility for occasional after-hours meetings may be needed.

Qualifications

• Experience in a customer-facing role, ideally within housing or construction.
• Excellent communication and relationship-building skills.
• Ability to engage with residents and stakeholders and manage challenging situations professionally.
• Strong organisational skills with the ability to work independently and maintain accurate records.
• Good IT skills and attention to detail.
• GCSEs (or equivalent) in English and mathematics.
• Full UK driving licence and access to a vehicle.
• Attend resident meetings as required that could be outside normal working hours.

Responsibilities

• Be the main point of contact for residents during energy efficiency works.
• Coordinate property access and liaise between residents, contractors and retrofit assessors.
• Maintain accurate records and audit trails of activities and engagements.
• Engage with residents to overcome barriers to access and ensure a positive customer experience.

Skills

customer-facing role

excellent communication

stakeholder engagement

organisational skills

IT skills

driving licence

Education

GCSEs in English and mathematics

Job description

Job Description

• East Suffolk Council
• Address: Riverside, Lowestoft, Suffolk NR33 0EQ
• Salary: £29,542 - £32,046 (Band 4)
• Hours: 37 hours per week, with part-time and flexible working options considered.
• Contract: Fixed term until July 2028

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

The role:

The Resident Liaison Officer will play a key role within the Warm Homes Wave 3 Delivery Team, acting as the main point of contact for residents throughout the delivery of energy efficiency improvement works. You will build positive relationships with tenants, provide information and support on the programme, coordinate property access, and act as the link between residents, contractors and retrofit assessors. The role involves regular resident engagement, helping to overcome barriers to access and ensuring works are delivered in a way that supports a positive customer experience while maintaining accurate records and audit trails.

What you will need:

• experience in a customer-facing role, ideally within housing, construction or a related sector
• excellent communication and relationship-building skills
• ability to engage with residents and stakeholders and manage challenging situations professionally
• strong organisational skills with the ability to work independently and maintain accurate records
• good IT skills and attention to detail
• GCSEs (or equivalent) in English and mathematics
• full UK driving licence and access to a vehicle
• attend resident's meetings as required that could be outside of normal working hours.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf).

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

To find out more

For an informal discussion regarding this post, please contact Chris Ward on 07345492578, or by emailing: [e-mail]

Closing date: 9 am, 9 November 2026.

Interview date: week commencing, 16 November 2026.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0