Resident Liaison Officer (Warm Homes Wave 3)

East Suffolk Council; Lowestoft; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Flexible working arrangements

Local government pension scheme

Generous leave entitlement

Training and development

Job summary

East Suffolk Council in Lowestoft is seeking a Resident Liaison Officer to join the Housing Investment team. You will act as the main contact for residents during energy efficiency improvement works, building positive relationships and providing information and support on the programme.

The post holder will coordinate access, liaise with contractors and retrofit assessors, engage with residents to overcome barriers to access, and maintain clear records and audit trails in a fast-paced,

Qualifications

• Experience in a customer-facing role, ideally within housing, construction or a related sector.
• Excellent communication and relationship-building skills.
• Ability to engage with residents and stakeholders and manage challenging situations professionally.
• Strong organisational skills with the ability to work independently and maintain accurate records.
• Good IT skills and attention to detail.

Responsibilities

• Be the main contact for residents during energy efficiency works.
• Coordinate property access and liaise with contractors and retrofit assessors.
• Engage with residents regularly to overcome access barriers.
• Maintain accurate records and audit trails of activity.

Skills

Customer-facing experience

Communication skills

Relationship-building

Organisational skills

IT skills

Education

GCSEs English & Maths

Job description

Resident Liaison Officer

East Suffolk Council

Address: Riverside, Lowestoft, Suffolk NR33 0EQ

Salary: £29,542 - £32,046 (Band 4)

Hours: 37 hours per week, with part-time and flexible working options considered.

Contract: Fixed term until July 2028

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Housing Investment team as a Resident Liaison Officer.

The role:

The Resident Liaison Officer will play a key role within the Warm Homes Wave 3 Delivery Team, acting as the main point of contact for residents throughout the delivery of energy efficiency improvement works. The postholder will build positive relationships with tenants, provide information and support on the programme, coordinate property access, and act as the link between residents, contractors and retrofit assessors. The role involves regular resident engagement, helping to overcome barriers to access and ensuring works are delivered in a way that supports a positive customer experience while maintaining accurate records and audit trails.

What you will need:

• Experience in a customer-facing role, ideally within housing, construction or a related sector.
• Excellent communication and relationship-building skills.
• Ability to engage with residents and stakeholders and manage challenging situations professionally.
• Strong organisational skills with the ability to work independently and maintain accurate records.
• Good IT skills and attention to detail.
• GCSEs (or equivalent) in English and Maths.
• Full UK driving licence and access to a vehicle.
• Attend resident's meetings as required that could be outside of normal working hours.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf).

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

To find out more

For an informal discussion regarding this post, please contact Chris Ward on 07345492578, or by emailing [e-mail]

Closing date:

9am, 9 November 2026

Interview date:

w/c16 November 2026