Resident Liaison Officer

United Infrastructure Water Limited; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Immediate interview

Job summary

United Infrastructure Water Limited is seeking a Resident Liaison Officer to be the visible point of contact for residents in Westminster, guiding communications through newsletters, meetings, visits and open days.

You will coordinate key handovers, deliver high-quality aftercare and manage expectations between residents, the client and operations teams in a dynamic property services environment.

Qualifications

• Excellent communication with stakeholders and ability to handle difficult situations.
• Experience in contractor or client-side resident liaison / community engagement in maintenance or asset management.
• Discretion and public-facing professionalism; resilient under pressure.

Responsibilities

• Be the visible point of contact for residents, engaging via newsletters, meetings, visits and open days.
• Coordinate handover of keys to site teams and provide aftercare to residents.
• Communicate updates and changes to residents, clients and operations teams; manage expectations.

Skills

Communication

Stakeholder management

Public facing

Resilience under pressure

Job description

We are looking for a Resident Liaison covering a kitchen and bathroom contract in Westminster. As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services.

As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

Qualifications

With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional information

What We Offer:

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company's growth
• Immediate interview for qualified candidates

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.