Resident Liaison Officer

United Infrastructure Group; City of Westminster; Remote; GBP 20,000 - 28,000; Full time

Benefits offered by this job

23 days holiday per year

Referral bonus up to £2,000

Benefits portal savings

Team socials

Mental Health First Aiders

Job summary

United Infrastructure Group is seeking a proactive Resident Liaison Officer to be the main contact between residents and the project team during refurbishment works. You will organise property visits, assess requirements, and help minimise disruption while coordinating with site teams to meet timelines.

Your role involves handling resident complaints with patience, maintaining trackers, and ensuring smooth project progression. A valid driving licence and reliable transport are essential.

Qualifications

• Driving licence and access to own vehicle required.
• Strong customer-focused mindset.
• Excellent verbal and written communication skills.
• Reliable, punctual and well-organised.
• Able to prioritise, multitask and adapt to deadlines.

Responsibilities

• Communicate with residents to organise property visits.
• Regularly visit residents' homes to conduct property surveys and determine refurbishment needs.
• Act as the bridge to minimise disruptions and ensure projects progress smoothly.
• Collaborate with the site team to ensure refurbishment work aligns with timelines.
• Handle complaints patiently and efficiently; keep project trackers updated.

Skills

Driving licence

Own vehicle

Customer-focused

Verbal & written communication

Organisation

Education

First Aid qualification

Health & Safety awareness

Tools

Microsoft Office

Job description

## Resident Liaison OfficerApply: PiLON\\_Lydden\\_Road: Westminster: Full time: Posted Today: JR101891**Contract type**: Full-time**Location**: Westminster and surrounding areas Please note: This role is subject to a satisfactory **Disclosure and Barring Service (DBS) check.** We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. **Your responsibilities will include:*** Communicate with residents to organise property visits* Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done* Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty* Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines* Handle complaints patiently and efficiently* Keep project trackers updated in line with the program of works **Do you have what it takes?*** Driving licence and access to your own vehicle (essential)* A customer-focused mindset* Comfortable using Microsoft Office and IT systems* Strong problem-solving and complaint-handling skills* Excellent verbal and written communication* Reliable, punctual, and well-organised* Able to prioritise, multitask, and adapt to changing deadlines **Desirable qualifications but not essential:*** Health & Safety Awareness* First Aid qualification **Why work with us?** Here are some of the brilliant benefits you could get as a Resident Liaison Officer:* 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)* Up to £2,000 reward for successful recommendations as part of our referral scheme* Significant savings on daily shopping through our benefits portal* A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year* A supportive culture and a great team with exceptional talent and experience* Trained Mental Health First Aiders support* Annual training budget so you can focus on your personal and professional development and much more... **About us:**With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don’t just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you’re reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.