Resident Liaison Officer

United Infrastructure Group; Watford; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

23 days holiday + service-based days

Referral bonus up to £2,000

Benefits portal savings

Team socials

Mental Health First Aiders

Annual training budget

Job summary

PiLON, part of the United Infrastructure group, is seeking an enthusiastic Resident Liaison Officer to bridge residents and the project team during refurbishment work in Stevenage, Watford and surrounding areas.

You will visit residents, organise surveys, manage access, resolve complaints, and keep trackers up to date, with a DBS check required. Driving licence and own vehicle are essential.

Qualifications

• Driving licence and access to own vehicle (essential).
• Excellent verbal and written communication skills.
• Comfortable using Microsoft Office and IT systems.
• Strong problem-solving and complaint-handling skills.
• Reliable, punctual and well-organised.
• Able to prioritise, multitask and adapt to changing deadlines.
• Health & Safety Awareness (Desirable).
• First Aid qualification (Desirable).

Responsibilities

• Communicate with residents to organise property visits.
• Regularly visit residents' homes to conduct property surveys and establish refurbishment needs.
• Be the bridge that minimises disruptions and ensures projects proceed smoothly, generating resident satisfaction.
• Collaborate with the site team to ensure refurbishment work is completed on the agreed timelines.
• Handle complaints patiently and efficiently.
• Keep project trackers updated in line with the programme of works.

Skills

Driving licence

Excellent verbal communication

Written communication

Customer-focused mindset

Problem-solving

Reliable

Organised

Multitasking

Adaptability

Tools

Microsoft Office

Job description

## Resident Liaison OfficerApply: PiLON\\_Stevenage: PiLON\\_Hemel: Full time: Posted Today: JR101237At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector, and we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.**Location**: Stevenage and Watford and surrounding areasPlease note: This role is subject to a satisfactory **Disclosure and Barring Service (DBS) check.**We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills.You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.**Your responsibilities will include:*** Communicate with residents to organise property visits* Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done* Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty* Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines* Handle complaints patiently and efficiently* Keep project trackers updated in line with the program of works**Do you have what it takes?*** Driving licence and access to your own vehicle (essential)* A customer-focused mindset* Comfortable using Microsoft Office and IT systems* Strong problem-solving and complaint-handling skills* Excellent verbal and written communication* Reliable, punctual, and well-organised* Able to prioritise, multitask, and adapt to changing deadlines**Desirable qualifications but not essential:*** Health & Safety Awareness* First Aid qualification**Why work with us?** Here are some of the brilliant benefits you could get as a Resident Liaison Officer:* 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)* Up to £2,000 reward for successful recommendations as part of our referral scheme* Significant savings on daily shopping through our benefits portal* A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year* A supportive culture and a great team with exceptional talent and experience* Trained Mental Health First Aiders support* Annual training budget so you can focus on your personal and professional development and much more...