Resident Liaison Officer

Kier Group; Chiswick; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

Kier Group is seeking a Resident Liaison Officer to join the Kier Places team based in Chiswick, London. The role focuses on maintaining effective communication with residents during fire safety remediation and recladding projects, acting as the primary contact for residents and coordinating with project managers and site teams to minimise disruption.

The position involves handling resident queries, informing on works programs and safety protocols, keeping accurate records, producing regular

Qualifications

• Experience in a customer-facing role in public or private sector.
• Strong written and verbal communication skills.
• Highly organized with excellent administrative abilities and attention to detail.
• Able to manage own workload and adapt to changing priorities.
• Proficient with Word, Excel, PowerPoint and Email.

Responsabilités

• Serve as first point of contact for resident queries and concerns.
• Inform residents about works programs, access needs and safety protocols.
• Maintain records of resident interactions and provide regular status reports.
• Coordinate with delivery team to arrange resident access in line with safety requirements.
• Participate in team meetings and relay resident feedback to support project progress.

Connaissances

Customer-facing

Communication

Organization

Workload management

MS Office

Outils

Word

Excel

PowerPoint

Email

Description du poste

We're looking for a Resident Liaison Officer to join our Kier Places team based in Chiswick, London.

Location: Chiswick, London
Hours: 40 hours per week

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Resident Liaison Officer, you'll play a vital role in our operations team, ensuring effective communication and engagement with residents during fire safety remediation and recladding projects. You'll be the key point of contact for residents, working collaboratively with project managers and site teams to minimize disruption and ensure smooth project delivery whilst addressing concerns promptly and professionally.

What will you be responsible for?

As a Resident Liaison Officer, you'll be working within the operations and delivery team, supporting them in maintaining positive relationships with residents throughout construction projects. Your day to day will include:

• Acting as the first point of contact for resident queries and concerns, working closely with the operations team to resolve issues efficiently
• Keeping residents informed about works programs, access requirements, and safety protocols in a clear and timely manner
• Maintaining accurate records of resident interactions and providing regular reports on engagement status and any emerging concerns
• Coordinating with the delivery team to arrange resident access permissions in line with health and safety requirements
• Participating in team meetings to share resident feedback and collaborate on solutions that support both project progress and resident wellbeing

What are we looking for?

This role of Resident Liaison Officer is great for you if:

• You have demonstrable experience in a customer-facing role, delivering excellent service in either the public or private sector
• You possess strong communication skills, both written and verbal, with the ability to explain information clearly to diverse audiences
• You're highly organized with excellent administrative skills and a keen eye for detail
• You can manage your own workload effectively and respond flexibly to changing priorities to meet deadlines
• You're confident using IT systems including Word, Excel, PowerPoint and Email

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case‑by‑case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre‑employment checks.

We look forward to seeing your application to #joinkier.