Resident Engagement Partner, Fire Safety Projects

Kier Group; Chiswick; In loco; GBP 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

Kier Group is seeking a Resident Liaison Officer to join the Kier Places team based in Chiswick, London. The role focuses on maintaining effective communication with residents during fire safety remediation and recladding projects, acting as the primary contact for residents and coordinating with project managers and site teams to minimise disruption.

The position involves handling resident queries, informing on works programs and safety protocols, keeping accurate records, producing regular

Competenze

• Experience in a customer-facing role in public or private sector.
• Strong written and verbal communication skills.
• Highly organized with excellent administrative abilities and attention to detail.
• Able to manage own workload and adapt to changing priorities.
• Proficient with Word, Excel, PowerPoint and Email.

Mansioni

• Serve as first point of contact for resident queries and concerns.
• Inform residents about works programs, access needs and safety protocols.
• Maintain records of resident interactions and provide regular status reports.
• Coordinate with delivery team to arrange resident access in line with safety requirements.
• Participate in team meetings and relay resident feedback to support project progress.

Conoscenze

Customer-facing

Communication

Organization

Workload management

MS Office

Strumenti

Word

Excel

PowerPoint

Email

Descrizione del lavoro

Kier Group is seeking a Resident Liaison Officer to join the Kier Places team based in Chiswick, London. The role focuses on maintaining effective communication with residents during fire safety remediation and recladding projects, acting as the primary contact for residents and coordinating with project managers and site teams to minimise disruption.

The position involves handling resident queries, informing on works programs and safety protocols, keeping accurate records, producing regular