Resident Liaison Officer

Lovell; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits a Resident Liaison Officer to join a dynamic team in Cheltenham. This role involves delivering exceptional customer service on refurbishment projects, ensuring residents and stakeholders experience a seamless journey. Ideal candidates will possess strong communication and administration skills, along with experience in customer service. With a commitment to community enhancement and employee development, this established firm offers a supportive environment where your contributions can make a real impact. Join a team dedicated to innovation and excellence in housing development!

Benefits

Bonus entitlement based on performance KPIs

Holidays - 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme

Digital GP

Employee assistance programme

Sharesave scheme

Qualifications

• Pro-active and engaging individual with strong communication skills.
• Experience in customer service and administration is essential.

Responsibilities

• Provide exceptional customer experience for residents and clients.
• Deliver high-quality service before, during, and after refurbishment works.

Skills

Exceptional communication skills

Customer service experience

Good administration skills

Knowledge of housing refurbishments

Tools

Microsoft Office

CRM systems

Job description

Permanent – Full Time (40 hours per week)

An exciting opportunity has arisen within our growing Refurbishment business for a Resident Liaison Officer to join a dynamic Partnership team in Cheltenham.

Reporting to our Project Manager, you’ll provide an exceptional customer experience for residents, clients, and other stakeholders on refurbishment projects. You will deliver a professional and high-quality service before, during, and after refurbishment works to ensure that the customer’s journey surpasses their expectations!

We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. As an experienced Resident Liaison Officer, you will have good administration skills, comfortable in the use of Microsoft Office, and ideally have some experience of CRM systems. Knowledge of housing refurbishments would be an added bonus.

Benefits

• Bonus entitlement based on performance KPIs
• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme
• Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people, and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills, and personalities of our people.

Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.